Rosa Lindh Email & Phone Number

Finland

Helsinki, Uusimaa, Finland

Telia bought MTV from Bonnier Group and C More team became part of Telia July 2021. My responsibilities related to customer care remained the same even though employer company changed.

MTV’s Customer Care unit has four key roles:- Assist customers in an omni-channel environment (social, chat, email, voice, forums).- Develop customer experience by using customer insights.- Represent the customer’s voice in service and business development processes.- Produce customer communication loyal to the chosen tone-of-voice.My role includes:- Being.

- Coaching customer service agents to produce an omni-channel customer service experience. - Planning customer care operations (eg. churn and sales campaigns) to help achieve business targets.- Forecasting and planning the flow of customers- Providing customer data and insight when making business decisions and service development choices.Some highlights &.

Helsinki

Dream Broker is the leading online video software company in the Nordics. We help our customers to revolutionise their communication and learning with online video. Dream Broker’s cloud-based software allows employees to create, edit and share on-demand videos online.As an Account Executive I helped customer to communicate, collaborate and learn by using.

As a project manager trainee I was responsible for planning and controlling timetables, documentation of progress, hold meetings and communicate with internal and external project group members. During the summer I was also a substitute of project manager in international project. Job developed my skills to manage people, control timetables and solve.

Topic: E-commerce value chain in Russian markets – The role of market specific factors

As a visa officer, I analyzed applications and passports of Russian clients and made visa decisions. The job required special meticulousness and ability to deal Finnish and Russian language information from different channels.

I worked as an instructor in the Ekonomisti – business school preparation course. I taught both marketing and administration and accounting and finance. I was independently responsible of the conduction of the lectures by applying the given frames and instructions. Teaching developed my presentation skills, as well as skills to motivate people to do their.

As a visa officer, I analyzed applications and passports of Russian clients and made visa decisions. The job required special meticulousness and ability to deal Finnish and Russian language information from different channels.

Lappeenranta

At the B2B customer service, my job was to sell different service solutions as well as advice and solve customers’ problems with bills, reclamations and problematic situations. Important was to understand the individual needs of corporate customer and manage to offer right service solutions. Hectic situations with customers improved my customer service.

I was part of the team “Abitiimi”, which planned and executed marketing campaign of LUT. We marketed the university for potential applicants by touring the high schools and student fairs. During the job period I did more than 40 shows with my partner, which developed my public speaking skills. As the result, we managed to increase amounts of primary.

Helsinki/Lappeenranta

At the YIT’s leisure housing marketing department I was a marketing assistant. I did different social media tasks and I was involved in reform of the Internet pages. In Lappeenranta I worked as a sales assistant, in Imatra’s new housing area. I promoted and did marketing of new leisure apartments to Russian clients.

Master’S Degree, International Marketing Management

Major subject: Master's Programme in International Marketing Management Minor subject: Business and Technology in Russia Master's Thesis.

Education record

Exchange Student

Bachelor'S Degree, International Business

- Major subject: International Marketing Management - Minor subject: Accounting

Ylioppilas, Musiikkilinja