Rosalind M. Heth Email & Phone Number

Corona, CA, US

Irvine, California, United States

• Selected to manage two special projects over a total of 4 years ○ COVID19 Forbearance Team from 2020-2022
• Establish forbearance by receiving an investor matrix
• Support teams request forbearance by reviewing investors on matrices
• Organize the length of time for responsible resolutions
• Identify eligibility for deferrals and modifications
• Set up accounts to their procedures ○ HAF (Home Assistance Funds) in 2022-2023, state program

Irvine, California, United States

• Analyze documentation provided to determine if all items are present that are required to process apartial release of lien, easement, subdivision of property has been provided, and request missingdocumentation as needed.
• Ensure all requirements and regulations set by the government/ investors have been met while staying incompliance with the Bank’s policies.
• Prepare legal documents for land additions, oil and gas leases, cell tower, easements, partial releases,and modification to lot line adjustments.
• Order/ Review Appraisals to validate to ensure the LTV are within Banks requirement.
• Extensive communication and collaboration with attorneys, surveyors and borrowers.
• Conjointly work with title companies to prepare and execute subordination agreements.

• Wire Reconciliation Specialist
• Responsible for multimillion daily wire transmittals while maintaining a 100% accuracy rate.
• Adhered to the dual control process when a non-repetitive wire was identified.
• Communicated with Treasury department concerning issues i.e.: reconciliation of returned wires, wire amount discrepancies between the systems, too many wires being sent or return wire inaccuracies.
• Complied all corporate accounting materials for accounting department, executive management and Treasury department
• Investigated if any additional wires owed from title companies contacted title companies to rectify with follow up calls till resolved.

Irvine, California, United States

• Processed system changes on CPI/MSP/Fidelity Servicing System for Loan Modifications (Streamline, Legal, American Securitization, FHA Concession)
• Reconciled Federal Reserve Board interest rates against companies portfolio
• Answered inquires regarding impending ARM payment resets, probable mortgage defaults and loss mitigation options.
• Coordinated and facilitate loss mitigation efforts with applicable departments.
• Audited the ARM/Balloon Data uploads to Fidelity’s MSP Servicing System.
• Perform accurate interest rate and payment changes and informed

Cypress, California

• Provided high quality customer service in a high volume call center environment.
• Provided information regarding escrow analysis, taxes, insurance and ARM loans.
• Responsible for escalated issue telephone calls and research
• Provided payoff information, conversion rate calculations, assumptions, and recalculated amortizing payment amounts.
• Assisted with the mentoring and one- on-one telephone training with new employees.