Designed and developed custom WordPress websites tailored to diverse client needs, prioritizing intuitive user interfaces and robust functionality.Automated operational tasks using Python scripts, optimizing efficiency and reducing manual workload.Developed dynamic web applications with JavaScript, ensuring responsive and engaging user experiences.Implemented responsive and visually appealing interfaces using HTML, CSS, and JavaScript, enhancing user interaction and satisfaction.

• Pioneered Optimum point card registrations, driving enhanced customer engagement.• Facilitated personalized sign-ups, establishing connections with exclusive partner • Achieved top sales performance within the team, consistently exceeding monthly • targets.• Implemented innovative sales strategies, resulting in a significant increase in Optimum card activations

• As a CIC, I specialized in managing customer inquiries, ensuring responses met SLA requirements. My focus was on delivering high-quality support, addressing issues promptly, and consistently exceeding performance benchmarks. Through effective communication and problem-solving, I ensured customer satisfaction while maintaining compliance with SLA expectations.• As a medical representative, I ensured that all interactions with healthcare professionals were aligned with SLA commitments. I provided detailed product information, addressed client concerns efficiently, and maintained strong relationships with key stakeholders. My role included educating clients while upholding SLA standards to guarantee timely and accurate product support.• In my role as a product specialist, I successfully balanced SLA targets and managed KRL by identifying potential risks and implementing solutions proactively. By understanding client needs and providing product expertise, I ensured that service delivery was both timely and aligned with risk management protocols, ultimately enhancing client trust.• As a CIC, my role focused on maintaining and improving SLA metrics while managing the KRL. I implemented processes that mitigated key risks, ensuring that customer queries were resolved efficiently without compromising service standards. This approach allowed me to maintain high SLA adherence and address potential risk factors effectively.• In my product specialist role, I was responsible for aligning product support with SLAs and actively managing the KRL. I collaborated with cross-functional teams to address service challenges, reduce risk exposure, and ensure that product performance met or exceeded client expectations, all while adhering to SLA agreements.