Rosalyn Miday Email and Phone Number

• Collaborate with Customers, Vendors, Sales and others among the team and across the B&W organization• Identify products and develop proposals in support of Customer requests• Enter and prepare quotes and orders using critical thinking and research skills• Execute orders by working with vendors to organize shipments and deliveries to our Customers• Create requisitions• Collaborate with purchasing and vendors to expedite material• Assist with material receipt and invoicing, as necessary• Identify and resolve any material challenges

• Utilize business systems (Visibility, Oracle, Data Warehouse, Adept, PLM, Enovia, etc.) and personal interactions (Purchasing, Planning, Shipping, Sales, etc.) to develop a streamlined workflow for customer quotations and purchase orders from the point of contact through fulfillment; achieving target ship dates and sales goals • Create and improve loyalty and experience by establishing relationships with the customer• Increase product and service sales by researching and resolving customer inquiries, recommending modifications/parts/service, and coordinating sales negotiations• Conduct contract specific research to determine parts required for customer requests • Review and analyze component/part cost, customer history, and current business goals to determine appropriate price points• Review quote status with customers and compile meaningful information to drive current and future business• Create and submit requisitions to purchasing for ship direct items• Collaborate with the sales team and project managers to resolve conflict and drive results• Proactively interact with other areas of the business to ensure target delivery dates are achieved

• Oversaw global Sales Administration Team (offices in New Jersey, Georgia, and the UK) and established a new central Sales Administration Department to support global sales efforts; including hiring and training of personnel, establishing and managing procedures for quote initiation, development and order entry• Lead the transition and roll out of a new quoting system including training of current and new staff and ongoing administration and training of the system (Salesforce.com and SteelBrick)• Continually evaluate each sales administrator to mentor and assist in their growth, training, and development• Developed strong inter-communication and relationships between Sales, Operations, and Executives in order to improve the customers’ experience and order process• Compiled several key multi-million-dollar project proposals and updated them throughout the negotiation process• Managed the logistics and planning of several customer and corporate training events; including a week-long Sales Manager program and a three-day global customer training event• Assisted the Director of Marketing in managing, planning, and logistics for numerous tradeshows; including IPPE, the world’s largest annual poultry and processing event in Atlanta, Georgia

• Improved profit margin, quality, and satisfaction by developing a new product design for a top ten customer; received the Annual President’s Award for this project• Developed an organizational process that improved order traceability and decreased the potential for production error• Evaluated and accurately managed customer inventory and forecasted future needs• Monitored production and made adjustments as necessary to fulfill orders• Consistently conveyed concise information to production, customers, and account managers• Negotiated cost options with customers to meet their expectations and needs• Coordinated closely with account managers to ensure the best scenario for the customer and the company