Rosalyn G. Email & Phone Number

Washington, District Of Columbia, United States

Review incoming inquiries with the ability to ascertain the nature of concern to determine the disposition of outgoing correspondence.Responsible for written communications across all channels within Customer Service (letter & email).Generate acknowledgment letters as an initial response(s) to customer inquiries.Return Mail Project – To minimize return mail for customers' bill invoices, contact customers to update customer accounts in the Vertex One database.Monitors the Customer Support mailbox using Interaction Desktop software to process customer disputes and creates Maximo work orders.Process Plumber's Report submissions using Maximo software to create work orders and update accounts.Creates weekly and monthly reports for incoming mail and return mail.Research customer accounts for pre-investigation to create untimely disputes. Prepares documents and takes part in virtual Administrative Hearings.

Washington D.C. Metro Area

Worked as a D.C. Sewer & Authority part-time temporary employee (20 Hours weekly) from July 2018 to July 2019Performed a wide variety of credentialing transactions to ensure that employee certifications and commercial driver’s licenses are up to date and scanned into Livelink.Inputted data to HRIS and the Document Management System and reviewed output for accuracy.Created and changed data files by entering electronic data into a proper database system. Worked with HCM employees, IT, and external vendors to manage document conversion, batching, and indexing of employee data.Scanned documents for record-keeping for the performance management process.Maintained and updated the electronic filing system and ensures records are properly organized and maintained.Maintained documentation and databases to support processing, tracking, and reporting assuring confidentially and security of all HR records, information, and activities.Aided with internal and external inquiries to help resolve problems using policies and procedures of HRIS and Document Management System.

Temple Hills, Maryland, United States

Works directly with the small business owners helping with an assortment of business functions. Designs, produces marketing communications, oversees customer relations, and coordinates calendar management for staff schedules/meetings. Process credit card transactions for company purchases.Maintains confidential digital healthcare applications, medical files, and business records.Supplies customer service, consulting services, administrative assistance, and internet research for clients remotely. Creates, and edits templates, videos, and training guides for Zoom & Microsoft Teams meetings.Designs business logos, social media profiles, and digital scrapbooks. Creates and edits client business plans, flyers, press releases, and proposals for business presentations. Event coordination includes venue research, confirmation/collating attendees, and on-site support when needed.

Washington D.C. Metro Area

Provided administrative support for the Director of Grants Management & Operations with grant agreements updating the grants management database.Provided notes for individual & panel interviews, and uploaded candidate data in Apple Jazz software.Prepared the Weekly Status Reports of the candidate's screening process.Personalized orientation portfolios for onboarding of new employees.

Washington, Dc

Senior Executive Secretary – Assistant to Chief Human Resources OfficerHuman Resources Operations Specialist Organization Development Specialist – Human Resources DepartmentTraining Assistant – Human Resources Department Senior Administrative Associate – AARP DC OfficeAdministrative Assistant – International Affairs¬ Department