• Serves as the principal administrative support and office clerical assistant in the directorate, assists one individual and, as appropriate, the subordinate staff of the divisions by performing general office work auxiliary to the work of the directorate.• Receives telephone calls and visitors, maintains all office files, and responds to routine and non-routine information such as suspense dates for matters requiring compliance, and similar matters readily available from files.• Keeps director's calendar and schedules appointments and conferences, based on personal knowledge of workload, interests, and commitments and current issues of importance.• Makes necessary arrangements for travel, and arranges schedules of visits, makes transportation and hotel reservations, and notifies organizations and officials to be visited.• Prepares and submits travel vouchers and reports. Receives and reads incoming classified and unclassified correspondence, mail, reports, and action documents.

• Conducted face-to-face tax interviews with clients.• Prepared complete and accurate tax returns.• Generated business growth, increasing client retention, and offering additional products and services.• Provided IRS audit support.• Mentored and supported teammates.

Rotational Assignment: • Provided support with processing approximately 29,000+ personnel for access to Fort Leavenworth which led to shortening the timeline for security compliance. During this time, 378 individuals were identified and denied access to Fort Leavenworth, thereby, potentially decreasing crime on Fort Leavenworth. • Complied with federal and local state laws in accordance with DOD/ US Army security directives to prevent citations and security access revocations. • Prepared reports that assisted supervisory decisions for access, denial and approval. • Maintained visitor and contractor information in Department of Emergency Services, (DES) Access Database for Fort Leavenworth post access that allowed for quick retrieval of required information. • Conducted on-the-job- training for the Vehicle/ Weapons Registration Manager on new processes, and systems for conducting background checks which reduced the learning curve. • Provided follow-up with clients that received Visitor Control Center, (VCC) denials with information on the appeal processes. • Functioned as an information referral source to visitors for installation access procedures, and community information. • Conducted security screenings and visitor verifications in accordance with Department of Emergency Services (DES) local procedures. • Conducted background checks on approximately 3500+ visitors using the National Crime Information Center (NCIC), Kansas Bureau Investigation (KBI), Kansas Criminal Justice Information System (KCJIS), and Federal Bureau Investigation (FBI) restricted files within database information system networks. • Determined visitor eligibility through screening PII documentation for validity and accuracy. • Maintained visitor confidentiality in accordance with DES regulations. • Issued, maintained, distributed and tracked visitor access passes through the Visitor Control Center, (VCC) Access Database.

• Developed, designed and executed procedures to determine eligibility and benefits for soldiers and family members. • Assembled information, made recommendations, prepared reports, written and oral presentations, and performed executive level administrative tasks. • Capable of performing clerical, administrative, office automation and technical duties in support of customer management. • Proficient in diversified office automation equipment and software i.e. Microsoft office; Word, Outlook, PowerPoint, Excel worksheets, Publisher, and RAPIDS (DOD Army ID card software) and proficient working in the Defense Enrollment Eligibility Reporting System (DEERS). • Assisted in and out processing of military and civilian personnel. • Compiled statistical data to formulate reports and briefings. • Provided authoritative advice to the Adjutant General and Branch Chief by gathering statistics and obtaining background information through research of regulations. Collected information, utilizing appropriate and limited guidelines to accomplish the work assignments that involves a wide variety of problems or situations. Entered, retrieved and accurately maintained data from various databases. • Conducted interviews to determine eligibility for services while explaining complex technical or regulatory information, making referrals as necessary. • Applied rules and regulations to cases, and adapted or improvised procedures to successfully accommodate various situations with minimal supervisory input. • Analyzed and evaluated administrative practices, work methods, procedures, and organizational structures. • Trained and directed the work of temporarily assigned personnel in accordance with policies and procedures. • Utilizes excellent verbal and communication skills to assist the Personnel Management Branch Chief by providing recommendations, written reports, and briefings.