DATA MANAGEMENT- Monitoring and ensuring a high level of data quality- Oversight of data entry into Salesforce CRM across all programs- Design and distribution of monthly Salesforce status reports and program digests to management & Board- Supervision and coaching of staff on data entry, management and reporting throughout theorganization- Coordination with other staff on Salesforce upkeep and upgrades- Outcome measurement through survey design, distribution, and… Show more DATA MANAGEMENT- Monitoring and ensuring a high level of data quality- Oversight of data entry into Salesforce CRM across all programs- Design and distribution of monthly Salesforce status reports and program digests to management & Board- Supervision and coaching of staff on data entry, management and reporting throughout theorganization- Coordination with other staff on Salesforce upkeep and upgrades- Outcome measurement through survey design, distribution, and reportingPROGRAM MARKETING- Coordination of text messaging and digital communications with clients across all programareasADMINISTRATIVE- Coordination and support of special and seasonal projects- Oversight of data training for new admin positions and hires- Link between organization and IT Vendors, Additional Tech support to staff (computers, software, emails, GSuite, phones, etc.) Show less

Designed, developed and implemented web pages including those for programs in Sustainable Engineering, web page for sustainable engineering professor, International Summer Program in Manufacturing, Academic Minor in Sustainable Product Development, Masters Program in Sustainable Engineering and the P3 group webpage.

Managed the re-launch and deployment of the organizational website with supervisory responsibility for planning, designing and developing the new website, www.iesa.edu.ve.

Evaluated insurance back office systems. Defined, tested and audited key business processes for all Latin American branches. Identified strategic initiatives that saved the corporation nearly 40% in research and development costs.

Designed, developed and implemented several online banking and helpdesk projects for Banco del Sur including Account Overview webpage, Daily Transactions webpage and Claims and Customer Services modules. Developed wireless solutions for the largest Venezuelan mobile phone company, Movilnet including migrating the company’s main webpage to wireless devices like cellular telephones, pda’s, and other devices.

Designed, developed and implemented accounting matching and operational control modules, as well as management and reporting tools for BanPlus (Bank). Performed product quality tests.