Rosa Maribel Franco Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

• Utilized CI/TY to build opportunities then quotes for potential programs andused this as a resource to build contracts for tentative property functions
• Aided managers with handling site visits by organizing itineraries, showrooms,property wide alerts, and when needed to assist the client with basic needssuch as transportation and reservations for our property
• Worked with a group of administrators to effectively communicate officeneeds while receiving phone and email leads
• Develop positive working relationships with office colleagues to create aproductive workspace to achieve sales goals through successful client visits
• Work in conjunction with other departments and create good streams ofcommunication to ensure smooth agendas before, during, and after client events

Scottsdale, Arizona, United States

• Certified department trainer responsible for all newly hired Representatives in officsystems and resort information.
• Process guest requests and create new room reservations using the GuestExperience Platform (GXP) and anticipate guests’ needs to improve their stayingexperience
• Utilize the property management system (PMS) as well as MARSHA to pull upincoming and in house reservations and answer any questions regarding roomtype, rate, property information, and related areas.
• Develop positive working relationships with office colleagues to create a safeworkspace and improve office efficiency and achieve goals of giving our guestsunique and meaningful stays.
• Assist with project tasks whenever employees are absent or unavailable to ensurethat deadlines are met to maintain luxury guest service.

Los Angeles, California, United States

• Answer and process all incoming calls through the Mitel phone system and address all incoming questions and concerns using clear and professional language.
• Process guests requests according to company procedure using the Guest Experience Platform (GXP) and anticipate guests' needs to improve their staying experience.
• Utilize the Property Management System (PMS) as well as MARSHA to pull up incoming and in house reservations and answer any questions regarding room type, rate, property information, apply late check ins/out, apply or.
• Handle a variety of requests including setting up wake up calls, taking in room dining orders, sending amenities, describing room and property features, and helping guests celebrate milestones through Empowerment.
• Develop positive working relationships with office colleagues to create a safe workspace and improve office efficiency and achieve goals of giving our guests meaningful and unique stays.
• Assist with guest requests and office tasks whenever colleagues are unavailable or to ensure guest satisfaction met while complying with company standards.

Pasadena, CA

• Mentored all newly hired Field Representatives in office systems and client product knowledge.
• Recruited prospective candidates, explaining the company with ease, conducting phone and in person interviews, as well transitioning them into the company.
• Ensured day to day needs were met-managed calendars, planned office trips, conducted daily meetings, and coordinated with other offices.
• Supervised employees as they completed tasks, ensuring that they met high company standards.
• Assisted with project tasks whenever employees were absent to ensure that tight deadlines were met.

• Aided the Marine Naturalist with the Marine Science Summer Program by overseeing and fulfilling daily tasks such as planning activities for kids that range from ages 7-12. The activities included dissections, tide.

• Operated a POS cash register, handling 150 transactions daily on average, and counted money in drawer to ensure amount was correct.
• Responsible for solving customer complaints and providing information regarding products.
• Maintained the store's appearance by cleaning, organizing, and reorienting items.
• Assisted with the upkeep of the website with monthly updates which informed the public of store updates and upcoming events.