Rosa Moreno Email & Phone Number

Austin, Tx, Us

North Reading, Ma, Us

- Lead the operational integration, testing, and product management efforts of an Alpha and Beta-phazed solution to be implemented within the next-generation of Amazon warehouses projected to improve storage capacity by $7M per building- Conducted post-launch analysis and reported findings to executive management, proving insights into customer feedback, product performance, and areas for improvement- Facilitated collaborative sessions with program stakeholders (product, UX, SW TPM) to triage customer feedback into feature requests, trouble tickets, or adjusted product requirements- Collaborated with software TPM to identify and prioritize top issues and blockers impacting customers and business partners, and organizing them into bi-weekly sprints- Identified and addressed 20+ product issues, resulting in a 30% increase in customer satisfaction and a 45% reduction in delayed customer shipments

San Diego, California, Us

- Developed solutions that prioritized customers and business needs by leveraging technology to reduce risks and improve product quality- Lead meeting with cross-funtional teams and stakeholders to define product requirements and gain buy-in for new project initiation- Managed process improvement projects from inception to successful implementation that surpassed 2021 annual efficiency targets by 10%- Provided teams with risk assessment frameworks that allowed them to problem solve quickly and efficiently, reducing incident even turn around time by 67%- Implemented real-time visualization application for production data using OSI PI software system that improved equipment cycle time and staffing resources- Launched restructured quality inspection system, including implementation plans, risk assessments, timelines, and contingency plans, projected to result in $2.1M savings in labor costs

79409, Tx, Us

Undergraduate Teaching Assistant for General Electrical Engineering ECE 3301• Taught 200+ students analysis of electrical circuits resulting in 100% passing and 30% of students scoring a A+• Holds tutoring at in person and virtual office hours regularly along with supplemental instruction• Collaborates with other teaching assistants and professors to create exam questions• Conducts exam review sessions while abiding to new COVID regulations• Proctors and grades exams • Participates in weekly meetings with team to discuss student progress to tailor weekly goals to improve test scores and concept retention

New Brunswick, Nj, Us

· Coordinated and executed project tasks related to process validation on new product development team· Managed development and operation qualification piloting for new product development. Executed end-to-end protocols for quality checkpoints across multiple sites· Presented project progress reports to high-level management and set production schedules across departments while acting as stand-in onsite project lead for three weeks· Reduced high false reject yield by 30% through executing a computer software validation on new product initiation equipment· Incorporated new technology to manufacturing operations teams to improve operator efficiency. Collaborated with IT to execute projects and trained ~200 operators on new tools Supported engineering department in continuous troubleshooting of automated equipment issues to maintain or improve existing operations (HMIs, PLCs, vision systems)