Rosamund Jacobs Email & Phone Number

Coventry, England, Gb

Nuneaton - Warwickshire

Main objective to remove all Single Use Plastic out of the logistics process on behalf of Sky by 2019 coming in cost neutral, this includes understanding and measuring all single use plastics and then sourcing alternatives including supplier management, negotiations and creating and managing a packaging P&L.

Nuneaton - Warwickshire

Managing all Direct to Home channels for Sky TV. This includes accessories shop, Incentives and Republic of Ireland distribution. • Ensured the correct solution is in place for future ROI requirements to meet service expectations at lower cost and delivered a cost saving of £50k.• Ensured end-customer communications are effective, aligned and co-ordinated through the end-to-end ordering process and providing best value via SMS or email.• Introduced partnership with Rant & Rave, capturing the end customer feedback on the service provided by UL.• Introduction of a new carrier, giving end customer’s choice when returning any faulty or unwanted products.• Introduction of new returns packaging enhancing the returns of product for Sky customers.• Cost saving initiative of £100k by removal of paper customer delivery notes.• Generated £190k revenue with introduction of a product kitting process.

Coventry, United Kingdom

Managing three key areas within a large 3PL company specialising in Logistics, Reverse Logistics, Repair, Customer Services and Fleet Management for Sky’s 13 million customer base.

Nuneaton

Championed and led a project to remove all single-use plastic from the supply chain on behalf of Sky at no incremental cost. This included understanding and measuring all single-use plastics and sourcing alternatives, including supplier management and negotiations.• Worked directly with suppliers, internal and external clients to achieve sourcing alternatives to single-use plastics whilst remaining cost neutral.• Exceeded company objectives with removal of single-use plastics and delivering a cost saving of in excess of £200k.• Generated £100k additional revenue with at least £50k benefit share for UL through initiatives or additional service in recycling/re-use.• Worked alongside Sky with Cambridge University to pull together a case study on: Sky’s approach to removing single-use plastic from its business.• Created an innovative solution called ‘Ros box’ which has improved productivity, delivered a cost saving and enhanced the end-users customer experience.• Implemented innovative solutions to increase employee engagement and increase productivity.• Created an environmental strategy for the planned delivery of new initiatives.• Created and managed a packaging P&L.• Consulting for various clients including on packaging requirement for use plastic with Team Sky• Provided consultancy on packaging solutions for various clients including, Sky, Team Sky, Network 3 and Unipart Logistics.• Generated positive PR for use by both Sky and Unipart Logistics.• Led innovation sessions with suppliers improving their own designs.

Managing three key areas within a large 3PL company specialising in Logistics, Reverse Logistics, Repair, Customer Services and Fleet Management for Sky’s 13 million customer base.