Rosana Souza Email and Phone Number

Managed the E2E process for Distribution segment partners (Brazil, Peru, and Ecuador), interacting with involved areas for problem resolution and decision-making.Managed the operational business relationship of mid-size to large domestic accounts; served on the account team.Conducted and reviewed highly complex operational analyses.Acted as an escalation point and collaborated with other functions to drive resolution of operational issues of medium to high complexity, in support of… Show more Managed the E2E process for Distribution segment partners (Brazil, Peru, and Ecuador), interacting with involved areas for problem resolution and decision-making.Managed the operational business relationship of mid-size to large domestic accounts; served on the account team.Conducted and reviewed highly complex operational analyses.Acted as an escalation point and collaborated with other functions to drive resolution of operational issues of medium to high complexity, in support of customer/partner requirements.Represented customer/partner needs and provided business requirements for projects of moderate to high complexity.Prepared and conducted operational performance reviews with the customer/partner and supported improvement plans.Consulted and advised on operational matters of medium complexity to internal peers and above.Proactively communicated operational process changes to customers/partners and internal clients; supported the implementation phase.Key Projects:Structured the rebate payment process with partners in Peru.Participated as Team Leader in São Paulo in diversity projects: PRIDE and BLACK – 2018 – 2023. Show less

Supported and monitored the activation and termination contract process, supporting the operational area for service execution.Conducted internal inspections and diagnostics to map weaknesses in the Contract Management process, assessing compliance with current internal norms, instructions, and procedures, establishing improvement actions to ensure measurement reliability and accuracy.Checked and conducted the first credit documentation analysis for approval.Analyzed clauses and… Show more Supported and monitored the activation and termination contract process, supporting the operational area for service execution.Conducted internal inspections and diagnostics to map weaknesses in the Contract Management process, assessing compliance with current internal norms, instructions, and procedures, establishing improvement actions to ensure measurement reliability and accuracy.Checked and conducted the first credit documentation analysis for approval.Analyzed clauses and reviewed changes with the Local and Global Legal team.Systemically adapted to the contract model requested by the client.Responsible for meeting established TAT goals for contracts, working with the operational team.Presented results to Stakeholders.Ensured that discounts applied to PLs were mapped in contracts.Provided administrative support to the Legal team in updating templates, checklists, and other documents related to the contract lifecycle.Managed contractual activities, including drafting and reviewing contract templates with the Legal team, scanning, sending, and receiving contracts/agreements or changes to the operational team.Supported the development of project execution schedules and action plans through project kickoff meetings.Supported contract proxies during the contract service duration cycle;Defined and monitored the indicators of the Contract Management process linked to the contract duration cycle.Developed and monitored possible Claims, considering the divergences, changes, or unforeseen events that are part of contractual relations, seeking a solution that benefits both parties or identifies the real responsible party.Key Projects:Implementation of the Simplify LATAM systemBrazil Contract Split Process: Coordination and management in separating Brazil contracts during the company split period.Implementation and standardization of the Contract Termination process for Brazil, passing it on to LAR. Show less

Contracts Management and Partner Transformation;

Contracts Management and Partner Transformation;

Responsible for issuing and addendums for Financial or operational leasing contracts.Responsible for the necessary checklist for contract issuance.Guided the preparation and development of internal meetings, analyzing sales orders for monthly forecasts.Supported the development of project execution schedules and action plans through project kickoff meetings.Conducted, monitored, charged, and controlled all leasing contracts with the client.Ensured the signing and execution… Show more Responsible for issuing and addendums for Financial or operational leasing contracts.Responsible for the necessary checklist for contract issuance.Guided the preparation and development of internal meetings, analyzing sales orders for monthly forecasts.Supported the development of project execution schedules and action plans through project kickoff meetings.Conducted, monitored, charged, and controlled all leasing contracts with the client.Ensured the signing and execution of the clauses agreed upon in the Leasing contract.Actively participated in planning meetings, interfacing between client areas and planning.Responsible for receiving and checking the necessary documents for contract activation.Developed action plans, aiming to improve the measurement process.Conducted contract measurements closure.Activated the contract in HPFS booking systems.Contributed to the financial objectives of the contracts, through the billing schedule update, monitoring supplier payments.Key Projects:Simplified processing and project implementation for the automation of electronic invoices, issued by HP Brazil against HPFS, thus being able to reduce manual effort and remove the need for invoice copy requests for processing, allowing access to the Synchro Systems (Invoice System) for the CDS team, to search and print all necessary invoices.EDS merger and acquisition by HP: I worked on contract integration and adherence.EDI project with DELL USA: for each billing generated, the invoices were posted in the GPO system (contract booking operating system). Show less

Import process Management - Indirect Channels