• Process cases for various immigration matters such as H-1B, Green card application etc.• Communicate and gather information from clients at all levels including Directors, human resources, managers, etc.• Manage and review the application processes and documents• Collaborate with the team to streamline processes and procedures• Organize and update supporting data in the database• Manage calendar, billing and invoicing

● Instruct in Cantonese and Mandarin, and organized academic activities for 200+ students● Analyze students’ academic performance using Excel ● Develop, coordinate and participate in educational and training programs● Awarded “Teacher of the Year” two years in a row (2014 and 2015)

● Process cases for various immigration matters NIV and IV such as F-1, L-1, I-140, Adjustment of Status, EAD card etc. ● Manage the application processes ● Maintain records, provide information required for decision-making● Compile information to create necessary documentation● Communicate and gather information from clients in all level including foreign nationals, managers, human resources, etc.● Update client on case progress and answer their inquiries ● Coordinate… Show more ● Process cases for various immigration matters NIV and IV such as F-1, L-1, I-140, Adjustment of Status, EAD card etc. ● Manage the application processes ● Maintain records, provide information required for decision-making● Compile information to create necessary documentation● Communicate and gather information from clients in all level including foreign nationals, managers, human resources, etc.● Update client on case progress and answer their inquiries ● Coordinate and prepare a wide range of immigration documents and file immigration petitions ● Organize and update supporting data in database● Research the availability of, and then obtaining, documents from foreign countries, including visas and passports● Coordinate paperwork related to papers for immigration including affidavits, petitions, applications Show less

• Identified areas for product development and communicated with cross functional stakeholders• Managed and moderate 100+ posts per day to an award winning community with over a 1/2 million registered users• Launched the Cisco Support Welcome Newsletter for a community of over 600,000 registered users• Documented business requirements and functional specifications, and conducted market research for award winning Cisco Support Community (CSC) website and Cisco On Demand (COD)… Show more • Identified areas for product development and communicated with cross functional stakeholders• Managed and moderate 100+ posts per day to an award winning community with over a 1/2 million registered users• Launched the Cisco Support Welcome Newsletter for a community of over 600,000 registered users• Documented business requirements and functional specifications, and conducted market research for award winning Cisco Support Community (CSC) website and Cisco On Demand (COD) website• Provided training to staff on CSC content moderation• Provided technical support (e.g., troubleshoot) to 10+ customers per day in CSC Show less

• Processed 20+ optical storage product orders, shipping, and managed inventory reports daily by using Oracle ERP applications.• Provided customer support

• Explained accounting concept to students• Assisted students with solving accounting homework problems