Rosana Silva 🙂 Email & Phone Number

Porto, Pt

Porto, Portugal

• Analysis of member applications• Defining a policy of proximity to members• Managing the collection of membership fees• Review of the volunteering policy and procedures• Diagnosis of training needs• Defining the annual training plan• Monitoring internal training

Porto, Portugal

• Member of the speakers team• Responsible for selecting speakers and helping them in the preparation of their talk

• Support functions in the organization of the event

Porto E Região, Portugal

• Technical support to customers on Schenker platforms• Support to commercial teams in identifying and promoting solutions tailored to customer needs• Customer training actions

Porto E Região, Portugal

• Follow up of customers in land transport • Complaint handling seeking proactively for the best solution• Articulation with commercial team

• Loyalty of customers • Support in the company restructuring and process optimization

𝐘𝐨𝐮𝐭𝐡 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 (Jul 2015 - Jun 2016)• Support clubs in the implementation of YLP programs • Assessment of the programs run by clubs 𝐃𝐂𝐏-𝐃𝐢𝐬𝐭𝐢𝐧𝐠𝐮𝐢𝐬𝐡𝐞𝐝 𝐂𝐥𝐮𝐛 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 (Jul 2014 - Jun 2015)• Management of the DCP recognition program and assessment of club performances • Support in the implementation of best practices for improvements in the quality of club sessions 𝐕𝐢𝐜𝐞-𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐎𝐩𝐨𝐫𝐭𝐨 𝐓𝐨𝐚𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫𝐬 𝐂𝐥𝐮𝐛 (Jan 2014 - Jun 2014)• Planning, organization and implementation of club sessions – prepared and impromptu speeches, learning moments and evaluations• Organization of events (speech contests and/or special sessions)• Management of the Education Programs at club level• Monitoring of Mentoring Program 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐞 𝐦𝐞𝐦𝐛𝐞𝐫 𝐨𝐟 𝐎𝐩𝐨𝐫𝐭𝐨 𝐓𝐨𝐚𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫𝐬 𝐂𝐥𝐮𝐛 (Jul 2013 - Dec 2013)• Preparation of the weekly club sessions and the organization of special events

• Planning, coordination and control of all resources and processes of the business unit • Team management (comprising Trade Fair Manager, Marketing Manager and Commercial Manager) in Customer Loyalty Programs, Partnerships and Events/Trade fairs

Exponor Digital• Conception, planning, publicize, back up support and assessment of loyalty programs at companies and trade associations • Coordination of the communication and marketing strategy of AEP’s Loyalty Program, through the management of social media (Facebook, Linkedin and Twitter) and the management of website content at AEP Options• Negotiation of partnerships

• Inter-company training projects management (program design, planning of the training, publicize, back up support and assessment)• Training consultancy at companies (needs identification, negotiation of training and services proposals, deployment of project teams, back up support and assessment)• Organization and management of corporate events

• Planning, organization and coordination of all activities emanating from the relationship with Associate Members (prospection and in attendance support of associate members, so as to guarantee their loyalty on commercial matters, negotiation of partnerships and organization of events/trade fairs)

Degree, Management

Post-Graduation, Marketing And Business Management