Rosana Silva 🙂 Email and Phone Number
Rosana Silva 🙂 work email
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Rosana Silva 🙂 personal email
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✅ I am a Customer-oriented “People's Person”, who likes to build connections of trust. Focused on solution and value creation, I really like teamwork.✅ Degree in Management, followed by a post-graduation in Marketing. Over the years I have acquired skills in planning, organizing and coordinating services as well as project management. The passion for knowledge and human development grew and the path has been marked by the people I have been meeting in all the challenges.ℹ I am married, mother of a girl and I am inspired by nature walks, good reading, music and also through travelling, getting to know other cultures, other people, other perspectives!ℹ Whenever I can, I invest my time in volunteering as I am also a Person of Causes and advocate for a Greater Good.✳ Enthusiastic and dedicated to all the projects I get myself involved in. My objective is to work in an environment which pursues sustainability, social inclusion, customer services quality, where I am able to apply and further expand on my skills in leveraging potential partnerships and business. 📞📩 Contact me: (+351) 936 405 275 | santosdasilva.rosana@gmail.com
Fenacerci - Federação Nacional Das Cooperativas De Solidariedade Social
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Gestora De FormaçãoFenacerci - Federação Nacional Das Cooperativas De Solidariedade SocialPorto, Pt
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Membership Management, Volunteering And Internal TrainingEapn Portugal Nov 2022 - Feb 2024Porto, Portugal• Analysis of member applications• Defining a policy of proximity to members• Managing the collection of membership fees• Review of the volunteering policy and procedures• Diagnosis of training needs• Defining the annual training plan• Monitoring internal training -
Speaker´S CuratorTedxporto Jun 2022 - Jan 2024Porto, Portugal• Member of the speakers team• Responsible for selecting speakers and helping them in the preparation of their talk -
Volunteer StaffTedxporto Feb 2022 - May 2022• Support functions in the organization of the event
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Technical Support Portugal And Galicia | Cis (Customer Integration & Support) - Differentiating ItDb Schenker Aug 2019 - Aug 2022Porto E Região, Portugal• Technical support to customers on Schenker platforms• Support to commercial teams in identifying and promoting solutions tailored to customer needs• Customer training actions -
Customer Service RepresentativeDb Schenker Jun 2017 - Jul 2019Porto E Região, Portugal• Follow up of customers in land transport • Complaint handling seeking proactively for the best solution• Articulation with commercial team
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Customer ManagerCasa Ok - Administração E Gestão De Condomínios Sep 2016 - Apr 2017• Loyalty of customers • Support in the company restructuring and process optimization
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Project ManagerToastmasters International Jul 2013 - Jun 2016𝐘𝐨𝐮𝐭𝐡 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 (Jul 2015 - Jun 2016)• Support clubs in the implementation of YLP programs • Assessment of the programs run by clubs 𝐃𝐂𝐏-𝐃𝐢𝐬𝐭𝐢𝐧𝐠𝐮𝐢𝐬𝐡𝐞𝐝 𝐂𝐥𝐮𝐛 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 (Jul 2014 - Jun 2015)• Management of the DCP recognition program and assessment of club performances • Support in the implementation of best practices for improvements in the quality of club sessions 𝐕𝐢𝐜𝐞-𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐎𝐩𝐨𝐫𝐭𝐨 𝐓𝐨𝐚𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫𝐬 𝐂𝐥𝐮𝐛 (Jan 2014 - Jun 2014)• Planning, organization and implementation of club sessions – prepared and impromptu speeches, learning moments and evaluations• Organization of events (speech contests and/or special sessions)• Management of the Education Programs at club level• Monitoring of Mentoring Program 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐞 𝐦𝐞𝐦𝐛𝐞𝐫 𝐨𝐟 𝐎𝐩𝐨𝐫𝐭𝐨 𝐓𝐨𝐚𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫𝐬 𝐂𝐥𝐮𝐛 (Jul 2013 - Dec 2013)• Preparation of the weekly club sessions and the organization of special events -
Business Unit ManagerExponor Jan 2012 - Jun 2012• Planning, coordination and control of all resources and processes of the business unit • Team management (comprising Trade Fair Manager, Marketing Manager and Commercial Manager) in Customer Loyalty Programs, Partnerships and Events/Trade fairs -
Loyalty Programs ManagerExponor Exhibitions Jan 2010 - Dec 2011Exponor Digital• Conception, planning, publicize, back up support and assessment of loyalty programs at companies and trade associations • Coordination of the communication and marketing strategy of AEP’s Loyalty Program, through the management of social media (Facebook, Linkedin and Twitter) and the management of website content at AEP Options• Negotiation of partnerships
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Training Projects CoordinatorAssociação Empresarial De Portugal Jun 2007 - Dec 2009• Inter-company training projects management (program design, planning of the training, publicize, back up support and assessment)• Training consultancy at companies (needs identification, negotiation of training and services proposals, deployment of project teams, back up support and assessment)• Organization and management of corporate events -
Responsible For Associate Member SupportAssociação Empresarial De Portugal Jan 1997 - May 2007• Planning, organization and coordination of all activities emanating from the relationship with Associate Members (prospection and in attendance support of associate members, so as to guarantee their loyalty on commercial matters, negotiation of partnerships and organization of events/trade fairs)
Rosana Silva 🙂 Skills
Rosana Silva 🙂 Education Details
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Management -
Marketing And Business Management
Frequently Asked Questions about Rosana Silva 🙂
What company does Rosana Silva 🙂 work for?
Rosana Silva 🙂 works for Fenacerci - Federação Nacional Das Cooperativas De Solidariedade Social
What is Rosana Silva 🙂's role at the current company?
Rosana Silva 🙂's current role is Gestora de Formação.
What is Rosana Silva 🙂's email address?
Rosana Silva 🙂's email address is ro****@****ker.com
What schools did Rosana Silva 🙂 attend?
Rosana Silva 🙂 attended Universidade Do Porto, Instituto De Estudos Superiores Financeiros E Fiscais Do Porto.
What are some of Rosana Silva 🙂's interests?
Rosana Silva 🙂 has interest in Viagens, Travel And Volunteering, Children, Desenvolvimento Pessoal E Voluntariado, Caminhadas, Música, Reading, Poverty Alleviation, Science And Technology, Music.
What skills is Rosana Silva 🙂 known for?
Rosana Silva 🙂 has skills like Team Leadership, Team Management, Marketing Management, Event Management, Public Relations, Digital Marketing, Teamwork, Project Management, Negotiation, Business Strategy, Empreendedorismo, Planejamento Empresarial.
Not the Rosana Silva 🙂 you were looking for?
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Rosana Silva
Analista De Operações | Desenvolvimento Organizacional E Capacitação De Equipes | Psicologia Organizacional | Rh TechLisbon Metropolitan Area -
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Rosana Silva
Coimbra, Portugal -
Rosana Silva
Oeiras
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