1. Team Management: • Supervising and providing leadership to branch staff. • Setting performance goals, providing feedback, and facilitating professional development opportunities for staff members. 2. Inventory Management: • Overseeing inventory levels and ensuring adequate stock of products to meet customer demand. • Implementing inventory control measures to minimize loss and maximize efficiency. 3. Customer Service: • Ensuring exceptional customer service standards are maintained. • Resolving customer complaints or issues in a satisfactory manner. 4. Sales and Business Development: • Developing and implementing sales strategies to drive revenue growth and meet targets. • Identifying opportunities for business expansion and developing plans to capitalize on them. 5. Financial Management: • Managing branch budgets and expenses to ensure profitability. • Analyzing financial reports and performance metrics. 6. Compliance and Safety: • Ensuring compliance with company policies, procedures, and regulatory requirements. • Maintaining a safe and secure work environment for employees and customers. 7. Logistics and Supply Chain Management: • Overseeing logistics and transportation activities, including inbound and outbound shipments. • Optimizing supply chain processes to minimize costs and improve efficiency. 8. Strategic Planning: • Participating in strategic planning sessions to set long-term goals and objectives for the branch. • Developing action plans and initiatives to achieve strategic objectives. 9. Communication and Reporting: • Communicating effectively with branch staff, corporate headquarters, and other stakeholders. • Providing regular reports on branch performance, including sales, expenses, and key metrics. 10. Continuous Improvement: • Identifying opportunities for process improvement and implementing best practices. • Encouraging a culture of continuous learning and innovation within the branch.

• Assist the Project Manager in managing cost, creating, and managing schedule, quality, and scope as expected by the client about 5 phases of project management (Planning, executing, monitoring, and closing). • Enable collaboration, bargaining, and communication among all participants in the project to ensure its success.• To create motivation and encourage constructive organizational change, manage relationships, and settle conflicts arising during the project.• Supporting business-to-business sales and customer service activities.• Managing inventory, placing, and fulfilling orders, receiving, and shipping inventory.• Administering procurement functions, including estimating/quoting prices and sourcing products.• Participating in continuous improvement of project and Lean optimizations.

• Build branch assigned zone forecasting model to support annual budgeting and planning process across sectors; presented constraints analysis to client management, concrete new sales, and grow in current assigned customers.• Met or exceeded order processing targets, ensuring prompt delivery of products to customers, maintaining high order accuracy rates, and enhancing customer satisfaction ratings.

• Sustained a well-organized library environment by diligently shelving returned books and materials in designated locations, ensuring accurate item placement, and contributing to an efficient and user-friendly library experience, with 0% complaints

• Played a key role in strategizing government models aligning with ISO 9001 standards. Ensured compliance with client RFPs, and company standards, while maintaining a strong focus on customer service KPIs. • Implemented cost-saving initiatives resulting in savings of $10,000 by addressing longstanding project issues and optimizing resource allocation.• Managed 80% success rate of Government projects in IT, and Telecommunications fields, ensuring on-time delivery and adherence to budgets. Utilized both traditional and agile project management methodologies to achieve tangible results

• Successfully managed 100% of Project Management Practical classes for Systems Engineer students, ensuring a conducive learning environment and facilitating their understanding of complex concepts.• Demonstrated adaptability by using Microsoft Word and various software tools to create comprehensive documents and study cases. Additionally, willingly worked flexible hours, including night and weekend shifts, to accommodate students' diverse schedules and academic needs

• Leveraged internal software to streamline reservation, check-in, and check-out processes, resulting in a 10% increase in customer satisfaction rates compared to previous years.• Acquired comprehensive knowledge of the surrounding area to provide guests with valuable information about dining options, entertainment, and shopping activities, enhancing their overall experience. Additionally, successfully liaised with housekeeping and maintenance teams to promptly address guest requests and complaints.

• Achieved the highest rate of managing IT services, consistently delivering efficient and effective solutions to meet user needs and enhance overall system performance.• Improved service efficiency by entering service tickets into the incident tracking system, expediting problem identification and resolution. Additionally, expertly configured hardware, devices, and software to establish fully functional workstations for employees, contributing to a productive work environment.