- Coordinated 200+ construction projects in building, repair, and maintenance HFC.- Collaborated with 400+ engineers and developers by performing site surveys of asbuiltand proposed projects and completing red-line documentation. - Experinced on DOT Permitting and Violations Resolutions. - Drew and sketched installation of HFC and located equipment such as amplifiers power supplies and cables.- Completed 300+ material orders up to $10K, needed for planned construction, provided cost estimatesfor materials (PO and CPR).- Ensured map databases are updated with system changes per design specifications.- Prepared 200+ system maps and prints packages for distribution.- Performed 250+ quality control inspections and responded to 200+ customer queries.

- Resolved Executive Desk complaints and referrals, along with any sales call thatrequires follow-up prior to installation.- Assisted SMB telesales in securing 400+ sales up to $15K.- Troubleshot techniques as well as all policies/procedures- Assisted and advised 25+ SMB sales reps to ensure efficient sales process.- Applied quality assurance standards against work and monitored accounts.- Maintained all past and pending service installations and changes.- Collaborated with all 5 cross-functional groups to save any sales.

- Used established content to deliver business-as-usual training for 150+ employees.- Developed on-the-job training environment and facilitated assessments.- Partnered with 30+ HR and business leaders on employee issues and/or concerns.- Ensured new employees completed HR & compliance onboarding training.

- Installed Video, Data and Phone services for 6K+ commercial customers.- Reviewed daily management reports and supported 10+ in Sales Engineering.- Managed installations for hospitality products such as HDH, BHE, SBB, ATX, Vecima, SIP and managed Wi-Fi.

- Maintaining client’s relationship with Time Warner Cable Business Class.- Selling Time Warner Cable Products such as Phone, HSD, Video, Fiber - Maintain and update the Sales database.- Cold calling existing clients. - Maintain accounts up to date, generate agreements thru SalesForce.com

- Manage Sales Support Team Operations: Installation and Provisioning of Video, Data and Phone services for 2500+ Enterprise Customers. - Managed a staff of 25+ Sales Coordinators and Technical Support Specialist.- Develop and maintained training documents on processes and procedure. - Reviewed daily Management Reports: Commissions, Employee Productivity- Manage the implementation of SFDC with in NYC Region.- Maintane relationship between Business Services Account Executives, Account Managers and Account Consultants and assisted in over 2500+ project.