Rosanna M. Naples Email & Phone Number

New York City Metropolitan Area

• Communicated directly with hundreds of artists and their management, respective guests, photo/video, and press • Provided end to end hospitality, production assistance, and customer service to bands/artists• Organized operations for 8-12 weekly live music performances, shows, dance parties and podcasts.• Calculated ticket sales, finalizing artist settlement, and delivering payment to the talent • Used interpersonal skills to maintain a positive environment for the artists and guests, and managed unforeseen issues through quick thinking• Functioned as a company representative by providing occasional tours for agents, producers, and clients • Communicated, interacted, and collaborated with the Food and Beverage, Marketing, Concierge and Production departments for all show protocols such as: guestlists, run of show, announcing the talent to the stage, and dining accommodations • Overseeing and assisting with meet and greets, sale of merchandise and other artist activities outside of show • Creating plans with security to ensure safe arrival and departure of high-profile clients • Providing payments for merchandise and artist wine settlements

New York City Metropolitan Area

• Reviewed and organized agency calendars, creating excel spreadsheets to configure, organize, and identify tour routing, market conflicts, meeting notes and contracts• Collaborated with talent agency team researching to partner with festivals and venues in the eastern U.S. territory• Conducted hundreds of calls, emails using interpersonal skills to find credible contacts • Communicated with lead agent on all processes, tasks, leads and follow-ups• Organized a panel with my team and four music industry professionals to discuss the future of touring• Attended events with agency team and spoke to our clients about future partnerships • Gained proficiency in HubSpot, Pollstar and Microsoft Teams & Office platforms • Partnered with the marketing department to create One Sheet and other promotional media, and assist with their HubSpot tasks• Researched potential new talent to present to the agency

New York City Metropolitan Area

• Collaborated with multiple artists and brands and developed marketing concepts for their success and development • Contributed to the Artist Management, A&R and Social Media strategy • Researched for suitable clubs, brands, podcasts, and other media outlets to enhance organizational and artist image• Created social media content to grow following on TikTok by using creativity and researching trends • Proposed new concepts for our Spotify playlist submissions to better identify demographics and collect data for improvement

Riverhead, New York, United States

• Regularly exceeded monthly sales quotas $3,000-8,000 through strong customer relationships• Completed daily statement paperwork and prepared and dropped off bank deposits