Rosanna Rivera Email & Phone Number

Northfield, Oh

Window Nation is the 5th largest home improvement and remodeling company in the United States, ranked by Remodeling Magazine and Qualified Remodeler. Founded in 2006 by brothers, Harley and Aaron Magden, Window Nation has installed over 475,000 windows in more than 100,000 homes across Indianapolis, Northeast Ohio, Washington, D.C., Maryland, Pennsylvania, Delaware, New Jersey, Northern Virginia, Charlotte, North Carolina, and Boston, Massachusetts.

Cherry Hill, Nj

• Reviewed reports on a daily, weekly and monthly basis• Ensured jobs were progressing through installation cycle - in compliance with lead times• Reviewed Guild Quality reports to ensure KPI's were achieved• Tracked & monitored completed jobs to ensure collections were handled • Oversaw administrative and order processing team• Ensured deals were processed in a timely and accurate manner• Collaborated with Sales Manager and Sales Representatives on concerns and updates • Oversaw the installation audit process • Worked with Operations Director & Customer Fulfillment Managers on system improvements• Reviewed work orders and addressed issues prior to installation• Oversaw vendor capacity to ensure timeliness of installation • Educated sales team on best practices for customer service excellence• Refined and improved new hire training program for the ordering department

Cherry Hill, Nj

Twinsburg, Oh

• Uploaded cash receipts for accounting• Completed daily log of cash receivables• Processed payments for COD • Pulled funding reports from financial institutions and input funding into i360• Managed completed installs and Active Project Report (OBR6) • Managed working report with Sales Manager and Sales Representatives • Processed and inputted deposits • Sent out change orders via Adobe and processed when returned • Managed accounts receivables over 30 days • Attached completions in system for vendors to take to install • Sent first look lender turn downs to finance department • Followed up on cancel requests and deals in i360 • Processed refund requests • Managed measure and install logs • Inputted system updates from vendors for overdue unset measures and installs• Sent legal letters for measure and installs when instructed by management team

Valley View, Oh

Dawn Enterprises is a top auto accessory manufacturer specializing in high-quality painted body side molding, spoilers, ram air hoods & extruded trim.• Provided customer service to B2B and B2C clients• Handled walk-in showroom customers• Answered incoming sales calls • Scheduled appointments for off-site installation of aftermarket auto accessories • Utilized SAP to process orders, invoices and return authorization numbers • Purchased items from outside distributors to drop-ship to consumers and businesses• Organized and managed promotional mailings and direct mail• Managed Google AdWords account • Placed Google ads based on demographic and consumer research• Updated website content with newly released products and product images • Optimized web content to maximize SEO success• Gathered data daily to complete Hazardous Air Pollutants toxic emissions report for EPA

Valley View, Oh

• Provided customer service to B2B and B2C clients• Handled walk-in showroom customers• Answered incoming sales calls • Scheduled appointments for off-site installation of aftermarket auto accessories • Utilized SAP to process orders, invoices and return authorization numbers • Purchased items from outside distributors to drop-ship to consumers and businesses• Organized and managed promotional mailings and direct mail