• Assisted in setting up, customizing, and configuring credit repair software to align with business needs. • Integrated credit repair software with CRM tools and financial platforms for streamlined workflows. • Trained staff on credit repair software features and best practices for efficient use. • Provided ongoing technical support, troubleshooting software issues and system errors. • Created user manuals and training materials for staff onboarding and software adoption. • Automated credit repair tasks like dispute letter generation, report pulling, and case tracking. • Set up workflows and automated triggers for client notifications on credit score changes and dispute resolutions. • Maintained regular communication with software vendors for updates and bug fixes. • Performed software updates and ensured functionality post-update. • Analyzed software data for insights on client progress, team performance, and operational efficiency. • Used reporting features to track dispute results, credit score improvements, and client satisfaction. • Ensured data security and compliance with data protection regulations. • Monitored system access levels, assigning user roles and permissions for data privacy. • Collaborated with management to identify inefficiencies and recommend software improvements. • Tested new software solutions and updates to meet business needs. • Managed credit dispute processes with credit bureaus and creditors for accuracy on credit reports. • Tracked dispute progress, maintained records, and communicated with clients. • Acted as an escalation point for complex credit repair cases, working with clients on customized strategies. • Monitored team-client interactions for professionalism and timely communication. • Assisted in creating personalized credit repair strategies and identifying actionable items for improvement.

Managed daily administrative operations across teams, including appraisers, logistics staff, and drivers, ensuring smooth workflows and operational efficiency. Addressed issues to prevent disruptions and monitored performance to meet deadlines. Handled communication as the primary contact, professionally managing calls and emails from clients and suppliers while maintaining excellent customer service.Developed and maintained a customer database to track feedback, improving service by using trends to identify satisfaction gaps. Worked with accounting and logistics teams to coordinate payments, ensuring timely and accurate transactions. Monitored inventory of office supplies, established cost-effective relationships with suppliers, and ensured stock availability.Scheduled staff, managed leave requests, and adjusted work hours to meet business needs, avoiding under- or over-staffing. Supported the Accounts Department with vendor payments, resolving financial queries and ensuring compliance with financial controls. Maintained strong supplier relationships, negotiating favorable terms and ensuring timely delivery.Handled after-sales processes, working with vendors to follow up on sold items, address concerns, and foster continued collaboration. Promoted Flea Fair services through cross-selling efforts, engaging potential clients with tailored solutions. Collaborated with teams to resolve operational issues and streamline workflows for efficiency.Monitored operational processes, implemented improvements based on feedback, and ensured that changes contributed to organizational goals. Prioritized client satisfaction by addressing potential issues and using feedback to enhance service. Generated reports to track key performance metrics and provided management with updates on activities. Played a role in training staff, supporting their development, and fostering a positive work environment.

• Supported the sales department with daily tasks and operational needs, ensuring smooth workflows.• Coordinated with the storekeeper to manage packing lists, delivery notes, and performed inventory checks.• Assisted the accounts department by preparing LPOs and invoices, while following up on customer payment issues.• Managed company and personal insurance communications for employees, ensuring up-to-date coverage.• Ordered office supplies to meet daily and monthly requirements, ensuring resource availability.• Maintained and organized client files and documents for easy access and secure storage.• Submitted daily and monthly reports to the Managing Partner, updating key performance indicators.• Regularly updated employee records to ensure accurate tracking of personal and employment details.• Managed the customer database, resolving login issues and following up on concerns.• Prepared local purchase orders for the accounts department to support procurement.• Responded to emails daily, forwarding important communications to relevant staff.• Answered phone calls, addressing customer inquiries and ensuring high satisfaction levels.• Monitored staff movements for efficient internal communication and workflow management.• Inspected deliveries from suppliers, ensuring items matched orders and were in good condition.• Reported work-related issues to management for timely resolution, preventing disruptions.• Fostered a positive work environment by promoting teamwork and liaising with colleagues.• Communicated urgent issues to Senior Supervisor or Management to ensure prompt action.• Managed inventory for storage, warehouse, and showroom, ensuring stock accuracy and restocking.• Supervised warehouse staff, ensuring efficient task completion and quality standards.• Provided comprehensive office support to enhance overall operational efficiency.