Rosa Luna-Quinatoa Email & Phone Number

Westbury, Ny, Us

Westbury, Ny, Us

New York, Ny, Us

Garden City Park, New York, Us

• Maintains accountability for managing the Client Services Department while coordinating logistics for domestic shipments.• Improves operations by spearheading and implementing new processes regularly including a departmental SOP’s while serving as the right hand and trusted ally to the CEO. • Augments the decisional process by assisting the CEO who allows me to operate with the freedom to needed to manage and implement new processes as needed. • Engages other partners to support our short- and long-term marketing and sales processes, while addressing and resolving issues or bottlenecks as they arise. • Serves as Salesforce Administrator and Compliance Officer; and ensures the lab aligns to regulatory guidelines.• Empowers customers by maintaining touchpoints throughout the client organization; and assisted with the building of a program during Covid that brought lab kits to tele-therapy patients all around the country.

• Maintains accountability for ensuring the optimal performance of Salesforce system and products, while serving as a Salesforce Administrator for the innovative startup, Everbetter Networks. • Optimizes integrations by upgrading and configuring the system; and performs a variety of database maintenance tasks, including diagnostic testing and cleansing.• Manages all of the roles, profiles, workflows, and groups, while importing leads, contacts, and other data. • Empowers company leadership by preparing reports for the executive team who also owns Truetox Labs.

Great Neck, New York, Us

• Maintained accountability for monitoring the litigation calendar, including E-Courts and CM/EF.• Facilitated depositions and other important meetings, while providing clerical and administrative support. • Leveraged Lean methodologies to streamline and improve operations by creating and implementing a new process for litigation tracking and case management. • Coordinated with accounting to manage invoices, invoices, settlements, and fines using Quickbooks; and prepared packages for shipment, pickup, or courier delivery.

New York, New York, Us

• Enhanced workflows by monitoring daily productivity and implementing modifications that improved the overall effectiveness of operations. • Controlled costs by maintaining the inventory; and assisted with ordering, requisitions, shipping, and receiving. • Liaised with vendors, contractors, and professional services personnel to receive orders, while communicating between management and external stakeholders. • Managed the calendar for the President, board, directors, and consultants; and assisted with the preparation and execution of board meetings, including minutes and memorandums.• Arranged travel for the executive team and out-of-town visitors, which including developing agendas and arranging travel, lodging, and transportation.

New York, Ny, Us

• Empowered associates to provide the highest quality of customer service aligned with Macy’s rich tradition of excellence in concert with other managers and staff.• Managed a range of day-to-day functions, including supporting our associates to achieve company initiatives.• Ensured the department was clean and orderly and that merchandise was displayed effectively to promote sales and seasonal items. • Controlled costs by managing inventory process while supporting operations during a major renovation process. • Coordinated employee schedules; monitored performance and supplied regular feedback and encouragement.

Woonsocket, Rhode Island, Us

• Enhanced operations by assisting the Pharmacist in preparing and dispensing medications, while providing the utmost in customer service. • Collected patient information for prescription and billing. • Prepared dosage medications for dispensing into bottles and unit dose packaging. • Empowered new staff by delivering ongoing training and support to new technicians. • Passed the Certification for Pharmacy Technician administered by the PTCB board within the first six months of employment.

Bayside, Ny, Us

• Maintained accountability for administering the company’s CRM database which entailed leveraging problem solving and analytical skills to troubleshoot and update the system while generation reports regularly. • Drove revenue by utilizing consultative sales techniques and by facilitating negotiations to improve revenue. • Built and developed new client relationships by prospecting the marketplace and current accounts, while identifying new client opportunities in Business Intelligence. • Increased sales and engagement across the digital stratosphere by partnering with the corporate marketing team to ideate and execute new campaigns.• Enhanced customer service by ensuring client inquiries were handled professionally and efficiently.• Empowered staff, many of whom were ultimately promoted into senior leadership roles, by training, coaching, and mentoring sales and account management personnel.

Finance And Investments, Finance

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Associate Of Arts And Sciences - Aas, Marketing