Rosa Luna-Quinatoa Email & Phone Number

Westbury, NY, US

New York, NY, US

Garden City Park, New York, US

• Maintains accountability for managing the Client Services Department while coordinating logistics for domestic shipments.
• Improves operations by spearheading and implementing new processes regularly including a departmental SOP’s while serving as the right hand and trusted ally to the CEO.
• Augments the decisional process by assisting the CEO who allows me to operate with the freedom to needed to manage and implement new processes as needed.
• Engages other partners to support our short- and long-term marketing and sales processes, while addressing and resolving issues or bottlenecks as they arise.
• Serves as Salesforce Administrator and Compliance Officer; and ensures the lab aligns to regulatory guidelines.
• Empowers customers by maintaining touchpoints throughout the client organization; and assisted with the building of a program during Covid that brought lab kits to tele-therapy patients all around the country.

• Maintains accountability for ensuring the optimal performance of Salesforce system and products, while serving as a Salesforce Administrator for the innovative startup, Everbetter Networks.
• Optimizes integrations by upgrading and configuring the system; and performs a variety of database maintenance tasks, including diagnostic testing and cleansing.
• Manages all of the roles, profiles, workflows, and groups, while importing leads, contacts, and other data.
• Empowers company leadership by preparing reports for the executive team who also owns Truetox Labs.

Great Neck, New York, US

• Maintained accountability for monitoring the litigation calendar, including E-Courts and CM/EF.
• Facilitated depositions and other important meetings, while providing clerical and administrative support.
• Leveraged Lean methodologies to streamline and improve operations by creating and implementing a new process for litigation tracking and case management.
• Coordinated with accounting to manage invoices, invoices, settlements, and fines using Quickbooks; and prepared packages for shipment, pickup, or courier delivery.

New York, New York, US

• Enhanced workflows by monitoring daily productivity and implementing modifications that improved the overall effectiveness of operations.
• Controlled costs by maintaining the inventory; and assisted with ordering, requisitions, shipping, and receiving.
• Liaised with vendors, contractors, and professional services personnel to receive orders, while communicating between management and external stakeholders.
• Managed the calendar for the President, board, directors, and consultants; and assisted with the preparation and execution of board meetings, including minutes and memorandums.
• Arranged travel for the executive team and out-of-town visitors, which including developing agendas and arranging travel, lodging, and transportation.

New York, NY, US

• Empowered associates to provide the highest quality of customer service aligned with Macy’s rich tradition of excellence in concert with other managers and staff.
• Managed a range of day-to-day functions, including supporting our associates to achieve company initiatives.
• Ensured the department was clean and orderly and that merchandise was displayed effectively to promote sales and seasonal items.
• Controlled costs by managing inventory process while supporting operations during a major renovation process.
• Coordinated employee schedules; monitored performance and supplied regular feedback and encouragement.

Woonsocket, Rhode Island, US

• Enhanced operations by assisting the Pharmacist in preparing and dispensing medications, while providing the utmost in customer service.
• Collected patient information for prescription and billing.
• Prepared dosage medications for dispensing into bottles and unit dose packaging.
• Empowered new staff by delivering ongoing training and support to new technicians.
• Passed the Certification for Pharmacy Technician administered by the PTCB board within the first six months of employment.

Bayside, NY, US

• Maintained accountability for administering the company’s CRM database which entailed leveraging problem solving and analytical skills to troubleshoot and update the system while generation reports regularly.
• Drove revenue by utilizing consultative sales techniques and by facilitating negotiations to improve revenue.
• Built and developed new client relationships by prospecting the marketplace and current accounts, while identifying new client opportunities in Business Intelligence.
• Increased sales and engagement across the digital stratosphere by partnering with the corporate marketing team to ideate and execute new campaigns.
• Enhanced customer service by ensuring client inquiries were handled professionally and efficiently.
• Empowered staff, many of whom were ultimately promoted into senior leadership roles, by training, coaching, and mentoring sales and account management personnel.

Finance And Investments, Finance

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Associate Of Arts And Sciences - Aas, Marketing