Rosario Palomero Email & Phone Number

Mexico City, Mexico

● IT service delivery management responsible to ensure IT services end-to-end with leasion between the business and the IT systems and third-parties● Required to perform elements of IT service design, support, quality monitoring and fulfillment of business expectations.● Management of the efficient silent running of end-to-end IT services across the relevant business process, under the direction of the IT&S lead.● Services to be delivered following the scope budget and plans of the fuels retail business unit.● Coordinate the identification and planning of all project work streams, including working with each functional manager to plan work product schedules, identify key milestones, manage dependencies, identify risks, track and manage issues, and report on project progress.● Drive establishment and compliance of project management guidelines and practices to ensure effective, efficient, high quality delivery that consistently meets or exceeds the expectations of the business● Negotiate with it and business leaders, ensuring that organizational policy and strategies are adhered to and advise on the business case

● Manage all phases of projects from inception through completion, and be financially responsible to overall project performance.● Perform complete financial analysis, business case using company financial documentation (Profit and Loss Statement (P&L), Balance Sheet, etc.)● Coordinate the identification and planning of all project work streams, including working with each functional manager to plan work product schedules, identify key milestones, manage dependencies, identify risks, track and manage issues, and report on project progress.● Coordinate the recruitment, management, and providing direction for the people who work in managed services● Lead project initiation and planning activities to structure the project, including facilitating the definition of project goals, objectives, and scope. Also engages project teams in detailed planning activities, manages project execution activities, and ensures completion of project closure activities.● Coordinate and responds to project changes, including escalating project issues and decisions as needed.● Lead the definition and development of IT delivery processes, policies, templates, standards and practices, and manage centralized assets to support that capability (e.g., tools)● Drive establishment and compliance of project management guidelines and practices to ensure effective, efficient, high quality delivery that consistently meets or exceeds the expectations of the business.

Insurgentes Sur 800, Col Del Valle

● IT Project Management mainly for financial, government and telecommunications sectors, covering all five phases, based on the PMI. ● IT Asset MAnagement.● Desing and implement process and tools to control the use of IT Resources● Contract Management● Participate in post-sales management process, business negotiation and customer satisfaction with customers and vendors.● Manage operational aspects of the organization including SLA compliance, coordination of resources and project planning and delivery.● Participate in creating specifications, and SOW for customers and vendors, contractors and consultants engaged in projects for the company.● Participate in projects and deliverables related to Information Security Management System (ISMS) based on ISO/IEC 27001:2005

● Average productivity and sales projection statistics, monthly report development for city sales, and recruitment statistics.● Annual budget design.● Promotion and reward coordinator. ● National and international meeting coordinator.● Design and deployment of sales strategy.● Sales commission statistics and payment checks revision.● New customer reviewer and monitor. Validate input on Brookline system.● Client portfolio control (pewter, silver and gold jewelry)● Measurement and control of CASAS ENI performance (effectiveness).● Jewelry stock coordinator with sales objectives.● Inventory and supplies coordinator.● Analysis of job performance (HR)● Review and measurement (goals vs results)

● Basic operation manual development.● Design and development of control and performance formats for customer service – SLA definition.● Job and reward plan designer.● Service reviewer (standard error and correction).● Customer care analyst (service efficiency and effectiveness) – procedure development.● Customer credit analysis.● Financial analysis (customer credit, sales results and adjustments, credit notes, returned checks, bad debts, payment documentation – “Movimientos 10/11”, and expenses).● Stock reviewer.● Service measurement based on management decision.

Diplomado En Administracion De Proyectos, Project Management

Licenciatura, Administración Y Gestión De Empresas