Service Delivery Lead
CurrentOversee research operations for client projects in the card and insurance business units. This includes the management of several teams who execute research operations for our clients. Responsibilities include: Managing people and resources in the business unit Assisting in career path development and performance management Ensuring process standards are adhered to in project management Flushing out process improvement and efficiencies Engaging with project teams as needed in problem management Managing partnerships with contractors, vendors, suppliers, etc. Attending client meetings and engage with clients as needed