Extensive experience in corporate project leadership and customer service. In my career of over 12 years, I have demonstrated a strong results-oriented focus and the ability to optimize customer satisfaction. Great versatility, adaptability, coordination, and planning skills. Excellent teamwork capacity.In 2011, I joined Grupo Global Exchange, a multinational currency exchange company present in the major international airports of more than 20 countries, with over 2,500 employees and 8 million customers served in 2022.During the last period, as the Director of Customer Service, I was the top responsible person in front of the Bank of Spain for ensuring the principle of excellence in customer service within the Group, with over 90% customer satisfaction. My responsibilities included coordinating a multifunctional team covering telephone support, complaint resolution, and sales, as well as defining policies and quality standards.Previously, I led the Corporate Projects department of the company with the implementation of various strategic projects in multiple countries, ensuring alignment with the Strategic Plan objectives. I coordinated multidisciplinary teams, adapting to diverse cultural contexts and establishing effective communication for project success. These projects had a dual focus, aimed at improving the customer experience and optimizing internal company management.My career began as the Head of Customer Loyalty for the Group, taking on a fundamental role in creating the loyalty department and implementing customer experience improvement and retention plans in the 23 countries of the Group."