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Rosa Sánchez is listed as Customer service and corporate project management based in Madrid, Community of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Rosa Sánchez.
Rosa Sánchez previously worked as Customer Service and Communication Director at Global Exchange Group and Loyalty and Corporative projects Director at Grupo Global Exchange. Rosa Sánchez holds Tourism Degree, Turismo from Universidad De Deusto.
Extensive experience in corporate project leadership and customer service. In my career of over 12 years, I have demonstrated a strong results-oriented focus and the ability to optimize customer satisfaction. Great versatility, adaptability, coordination, and planning skills. Excellent teamwork capacity.In 2011, I joined Grupo Global Exchange, a multinational currency exchange company present in the major international airports of more than 20 countries, with over 2,500 employees and 8 million customers served in 2022.During the last period, as the Director of Customer Service, I was the top responsible person in front of the Bank of Spain for ensuring the principle of excellence in customer service within the Group, with over 90% customer satisfaction. My responsibilities included coordinating a multifunctional team covering telephone support, complaint resolution, and sales, as well as defining policies and quality standards.Previously, I led the Corporate Projects department of the company with the implementation of various strategic projects in multiple countries, ensuring alignment with the Strategic Plan objectives. I coordinated multidisciplinary teams, adapting to diverse cultural contexts and establishing effective communication for project success. These projects had a dual focus, aimed at improving the customer experience and optimizing internal company management.My career began as the Head of Customer Loyalty for the Group, taking on a fundamental role in creating the loyalty department and implementing customer experience improvement and retention plans in the 23 countries of the Group."
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Madrid, Comunidad De Madrid, España
Customer Service and Communication department management, being the person in charge of guaranteeing the principle of excellence in the Group's customer service and effective complaint management, as well as internal and external communication, aligning it with the company's strategic objectives.
Madrid, Comunidad De Madrid, España
Management of the loyalty area, and implementation of action plans for retention and improvement of the customer experience in the 23 countries of the Group with the appropriate monitoring, follow-up and analysis.As well as leading the implementation of the different transversal projects included in the Strategic Plan, either focused on Customers or for the internal management of the company, from its design to its implementation, evaluation and budget control in all the countries of… Show more Management of the loyalty area, and implementation of action plans for retention and improvement of the customer experience in the 23 countries of the Group with the appropriate monitoring, follow-up and analysis.As well as leading the implementation of the different transversal projects included in the Strategic Plan, either focused on Customers or for the internal management of the company, from its design to its implementation, evaluation and budget control in all the countries of the Group. Coordination of multidisciplinary and very diverse teams, due to the different cultural contexts. Show less
Salamanca
Create the loyalty department in the company, with the implementation of action plans aimed at improving customer experience and increasing retention. Customer segmentation, behavioral analysis, definition of KPIs, communication campaigns, signing of commercial alliances. Working directly with the marketing team.
Salamanca, Castilla Y León, España
Reporting directly to the CEO. Agenda planning and management. Management and budget control of corporate travel. Organization of events, meetings, call center service, etc.
Salamanca, Castilla Y León, España
Management of individual and group reservations, invoicing, customer and telephone support, conflict and incident resolution, etc.
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Rosa Sánchez is listed as Customer service and corporate project management.
Rosa Sánchez is based in Madrid, Community of Madrid, Spain.
Rosa Sánchez has worked for Global Exchange Group, Grupo Global Exchange, and Salamanca Forum Resort S.L.
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Rosa Sánchez holds Tourism Degree, Turismo from Universidad De Deusto.
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