Rosa T. Email & Phone Number

Aurora, Co, Us

Colorado, United States

• Designed floor plans, elevations, 3D perspective views, and material boardsfor review and presentation.• Determined personalized needs, tastes and design preferences throughthorough client consultations.• Developed space planning concepts, color palette selections, and textilepresentations.• Illustrated visual concepts during client presentations through detailed plansand sketches.• Developed key client relationships by providing design solutions that metneeds and budgets without compromising quality or design intent.

Englewood, Colorado, United States

• Collaborated with operations team to provide excellent customer service andfoster positive work environment.• Performed administrative duties and prepared operational procedures toassist operations support manager.• Created and maintained well-organized electronic and hard copy files tosupport business processes.• Coordinated with vendors, customers and internal departments tounderstand, monitor and communicate changes to workflows.• Developed and updated tracking spreadsheets for process monitoring andreporting.• Collected, arranged, and input information into database system.• Devised and implemented processes and procedures to streamlineoperations.

Lone Tree, Colorado, United States

• Developed key client relationships by providing design solutions that metneeds and budgets without compromising quality or design intent.• Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.• Participated in furniture selection and documentation of specifications.• Consulted with clients to determine architectural preference to meet overalldesign goals.

United States

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.• Executed billing tasks and recorded information in company databases.• Managed invoicing and payment processing operations.• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Englewood, Co

• Participated in meetings and associated events to help define and achieve organizational objectives.• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.• Generated reports detailing findings and recommendations.• Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.• Communicated with vendors regarding backorder availability, future inventory and special orders.• Consulted with outside parties to resolve discrepancies and create effective solutions.• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.• Participated in meetings and associated events to help define and achieve organizational objectives.