Rosa Tesfai, Pmp Email & Phone Number

Atlanta, GA, US

• I aligned workflows, automated processes, and optimized communication channels using Azure DevOps, resulting in improved cross-team coordination and a significant reduction in communication-related delays during.
• Led the deployment and ongoing maintenance of applications, enhancing cross-team coordination and streamlining communication for improved efficiency during application deployment.
• Managed comprehensive project plans across various departments, successfully synchronizing departmental tasks and enhancing resource utilization for improved efficiency.
• Identified and resolved potential project risks and issues promptly, resulting in increased stakeholder confidence.
• Streamlined decision-making procedures across multiple departments by revamping business processes to enhance the clarity and effectiveness of capabilities.
• Fostered positive relationships with a wide variety of cross-functional team members to resolve issues, address changes, and escalate decisions regarding project risks.

• I delivered outstanding client/partner support, consistently exceeding partnership expectations. I collaborated with the Director of Operations to ensure efficient financial coordination and timely submission.
• Facilitated seamless coordination across programs and teams to develop and submit program reports.
• Generated and maintained essential reports for three major funding partners.
• Managed Partner accounts in Salesforce, ensuring accurate and up-to-date information.

• I collaborated with customers to maximize their utilization of Membrain, delivering training on product benefits. I worked cross-functionally with sales, support, billing, and the product team to ensure a top-notch.
• Generated help center articles for new releases and product updates.
• Maintained an in-depth knowledge of products and services, assisting customers and recommending optimal solutions.
• Streamlined internal processes and continually improved Customer Success initiatives.

Remote

I directed proficient freelancers to assemble specialized, high-impact teams tailored for client projects. These projects encompassed a diverse range from website design and advertising to eCommerce setup and improvement.

Greater New York City Area

• I oversaw a portfolio of 8 to 15 projects within the Project Management Office, ensuring seamless coordination. One notable achievement was leading the implementation of Salesforce, completing the project in an.
• Coordinated 10 to 15 global IT infrastructure initiatives, enhancing department efficiency by 50% through the introduction of project management processes and transparent communication.
• Implemented a Project & Portfolio Management (PPM) tool for the PMO Department, enhancing transparency and accountability.
• Ensured proper execution of operational, administrative, and compliance functions within the department through collaboration with the director of project management office.

Greater New York City Area

• I facilitated a global integration initiative as part of the Project Management Office (PMO) and played a key role in creating insightful departmental reports to support informed decision-making.
• Implemented, managed, and provided user training for Microsoft Project Server, streamlining project management processes.
• Developed comprehensive project plans and coordinated with a diverse range of stakeholders to ensure successful execution

Master Of Science (Ms), International Affiars

Bachelor'S Degree, Marketing/Marketing Management, General