Robert Rosati Email & Phone Number

Client Relationship Management• Establishes and maintains strong executive level relationships. • Builds and fosters additional relationships across clients (Operations, IT, Compliance and Risk).• Meets with client’s senior management team on a regular basis to understand business needs and provide updates on strategic initiatives.• Ensures Broadridge is an integral part of any business decision.• Conducts monthly/quarterly business review meetings to identify goals, challenges and opportunities to strengthen positioning within the Industry.Product Sales• Identifies additional revenue opportunities within existing client base.• Introduces new products and services to existing clients.• Produces and maintains a product sales pipeline.• Conducts and coordinates product presentations.• Negotiates pricing on product sales and finalizes all documents in conjunction with Legal and Finance.• Attained sales quota / achievers club with Broadridge from 2013 through 2023.Contract Negotiations• Coordinates all aspects of contract renewals for existing clients including negotiations, terms and conditions.• Works with Finance and Legal to create and present pricing proposals, legal documents and service level agreements. Project Management• Conducts and coordinates both internal and client update sessions.• Oversee various projects to ensure expectations are met or exceeded. Steering Committee / Subcommittees• Account Management Liaison for both the Industry Initiative and DR Sub Committee’s representing/coordinating efforts internally and with clients.• Manages all aspects of the quarterly steering committee and subcommittee’s.Client Satisfaction Surveys• Manages all aspects of annual client survey. • Reviews survey results with clients.• Prepares action plans and reviews plan with Clients where applicable.• Monitors performance and updates plan to ensure all tasks have been accomplished.

• Managed relationships of introducing broker dealer firms within the Retail, Institutional, and Prime Brokerage arena generating $20-30 million dollars in annual revenue• Partnered with Clients to understand their needs and develop strategic plans to meet and service those needs • Maintained solid relationships at the President, Managing Director and Sr. Management Level positions within each firm• Responsible for product penetration, cross selling of new products, overall account management and contract negotiations• Conducted monthly/quarterly business review meetings to identify goals, challenges and opportunities to strengthen positioning within the Industry• Worked within the entire Broadridge/Ridge organization to resolve Client issues to ensure excellence in service delivery• Assisted in the development and implementation of a Data Management Tool to enhance the overall Client Management process• Partnered with Sales to present products, business and service model to prospective clients

• Strategically hired managed a staff of 16 Client Service Managers who were responsible for all aspects of account management including relationship building, selling of products, services and operational support for correspondent clients that generated over $150 million in annual revenue • Developed a deep understanding of client’s business models, identified opportunities for revenue growth and operational efficiency through consistent interaction with senior management of each firm• Played an instrumental role in the successful integration of CSC and Fiserv clients onto the National Financial platform • Developed and implemented a Cross Company Communication initiative to enhance service levels and increase client satisfaction • Responsible for annual performance reviews, development plans, and budget of merit/bonus

• Responsible for all reporting and corrections of tax form to clients and IRS• Processing of journals, maintenance reports, charging and reversing of custodial and termination fees.