Ryan Osborn Email and Phone Number
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Experienced product manager with demonstrated success in dissecting complex business problems and identifying products or processes that better serve user needs, improve productivity, and reduce costs. Consistently recognized as a high performing manager with the ability to lead teams through all phases of design, development, deployment and support to ensure objectives are met within timeline and budget constraints.
Quest Diagnostics Employer Solutions
View- Website:
- employersolutions.com
- Employees:
- 218
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Sr. Manager, Technical Product DevelopmentQuest Diagnostics Employer Solutions 2019 - PresentLenexa, Kansas, United States- Managed end-to-end design and development of a new, "speed-to-hire" servicer, allowing clients to obtain professionally interpreted drug test results in as little as 15 minutes.- Guided single largest client's (~20M Revenue; ~1.5M orders/yr) digital transformation from paper-based collection forms to an online, paperless experience, which also resulted in significant savings for laboratory processing and data entry teams.- Facilitated the design and implementation of several customer-impacting initiatives, including customer portal single sign-on, order management system, document retrieval via API, electronic breath alcohol and health physical ordering, status, and results delivery via API.- Defined technical approach for implementation analysts to migrate entire integrated client base from legacy integrations to a new, modern order management system with zero Sev1 defects.
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Manager, Technical Product DevelopmentQuest Diagnostics Employer Solutions 2016 - 2018Lenexa, KsResponsible for establishing new, standardized integration capabilities allowing clients to easily submit orders and receive status and final results. - Partnered with agile delivery team to create standard APIs for business-critical services. - Collaborated with leading Applicant Tracking Systems (Oracle, Workday, Cornerstone, iCIMS, IBM Kenexa, etc.) to establish reusable client integrations. - Managed cross-functional team (technical, communications, finance, and support) to sunset product that provided small margins and caused distractions from core business.
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Lead Product ManagerH&R Block 2009 - 2016Launched My Block, a client portal providing personalized, relevant H&R Block content to consumers. Responsible for: - developing and owning multi-year product roadmap - obtaining executive, cross-channel buy-in across retail and digital business units - managing day-to-day activities with Agile development team - monitoring/managing client engagement - Engaged 1.3 million clients in the first year - 16% of eligible clientsLaunched Block Live, an industry first - Virtual Tax Preparation via Video Chat. Successfully led the Agile design and development from concept, pilot, and finally national deployment. - 150 offices and 600 tax professionals in first year - Achieved 82% top box client satisfaction score -
Product Manager - Digital Tax SolutionsH&R Block 2006 - 2009Defined functional requirements and partnered with designers and developers to build virtual products and services, including: - Ask a Tax Advisor (Tax question service) - Best of Both (Professional review of a self-prepared tax return) - Approve Online (Remote client approval of a professionally prepared tax office return) - Online Drop-Off (Virtual drop-off of online questionnaire and tax documents) - Organizit (Personalized Tax Organizer & Product Selector)
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Project/Operations ManagerH&R Block 2004 - 2006Responsible for the planning, implementation, and oversight of field operations supporting H&R Block's Virtual Tax Preparation Services. This included coordination with field management, enrolling of 1200 field tax professionals, developing training materials, monitoring field performance metrics, and delivery of disciplinary advice, as necessary.
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Sr. Business Systems AnalystH&R Block 2002 - 2004Analyzed business needs and derived requirements from stakeholders across several key enterprise projects. Operated in a variety of roles dependent upon the needs of the project, including business analyst, facilitator, and project manager.
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It ConsultantIndependent Consultant 2001 - 2002Kansas City, Missouri AreaAs an independent consultant, I procured engagements with Blue Cross/Blue Shield of Nebraska and Hallmark Cards, providing both Systems Analyst and Developer services.BCBS engagement involved developing middleware interfaces integrating legacy systems with HIPAA compliant EDI standards.Hallmark Cards engagement involved designing, developing, and testing middleware solutions that expedited the delivery of consumer products and a reduction in manual entry costs.
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Senior ConsultantDeloitte Consulting 1998 - 2001Served as business analyst, developer, and team manager for large scale software integration efforts, including PeopleSoft HR/Benefits and multi-channel order management systems.
Ryan Osborn Skills
Ryan Osborn Education Details
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Management Information Systems And Finance -
Manhattan
Frequently Asked Questions about Ryan Osborn
What company does Ryan Osborn work for?
Ryan Osborn works for Quest Diagnostics Employer Solutions
What is Ryan Osborn's role at the current company?
Ryan Osborn's current role is Sr. Manager, Technical Product Development at Quest Diagnostics.
What is Ryan Osborn's email address?
Ryan Osborn's email address is os****@****ics.com
What is Ryan Osborn's direct phone number?
Ryan Osborn's direct phone number is +1 816-854*****
What schools did Ryan Osborn attend?
Ryan Osborn attended Kansas State University, Manhattan.
What are some of Ryan Osborn's interests?
Ryan Osborn has interest in Biking (If I Had Time), Home Improvement, Technology/gadgets, Woodworking, Movies.
What skills is Ryan Osborn known for?
Ryan Osborn has skills like Management, Business Analysis, Process Improvement, Agile Methodologies, Cross Functional Team Leadership, Program Management, Analysis, Sdlc, Vendor Management, Business Process, Product Management, Business Process Improvement.
Who are Ryan Osborn's colleagues?
Ryan Osborn's colleagues are Shyanna Harrell, Sue Pinnick, Morteza Hemmat, Dale Thibeault, Kieu A., Connor Mallon, Dawnavyn Shearer.
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