Ryan Osborn Email & Phone Number

Lenexa, Kansas, United States

- Managed end-to-end design and development of a new, "speed-to-hire" servicer, allowing clients to obtain professionally interpreted drug test results in as little as 15 minutes.- Guided single largest client's (~20M Revenue; ~1.5M orders/yr) digital transformation from paper-based collection forms to an online, paperless experience, which also resulted in significant savings for laboratory processing and data entry teams.- Facilitated the design and implementation of several customer-impacting initiatives, including customer portal single sign-on, order management system, document retrieval via API, electronic breath alcohol and health physical ordering, status, and results delivery via API.- Defined technical approach for implementation analysts to migrate entire integrated client base from legacy integrations to a new, modern order management system with zero Sev1 defects.

Lenexa, Ks

Responsible for establishing new, standardized integration capabilities allowing clients to easily submit orders and receive status and final results. - Partnered with agile delivery team to create standard APIs for business-critical services. - Collaborated with leading Applicant Tracking Systems (Oracle, Workday, Cornerstone, iCIMS, IBM Kenexa, etc.) to establish reusable client integrations. - Managed cross-functional team (technical, communications, finance, and support) to sunset product that provided small margins and caused distractions from core business.

Launched My Block, a client portal providing personalized, relevant H&R Block content to consumers. Responsible for: - developing and owning multi-year product roadmap - obtaining executive, cross-channel buy-in across retail and digital business units - managing day-to-day activities with Agile development team - monitoring/managing client engagement - Engaged 1.3 million clients in the first year - 16% of eligible clientsLaunched Block Live, an industry first - Virtual Tax Preparation via Video Chat. Successfully led the Agile design and development from concept, pilot, and finally national deployment. - 150 offices and 600 tax professionals in first year - Achieved 82% top box client satisfaction score

Defined functional requirements and partnered with designers and developers to build virtual products and services, including: - Ask a Tax Advisor (Tax question service) - Best of Both (Professional review of a self-prepared tax return) - Approve Online (Remote client approval of a professionally prepared tax office return) - Online Drop-Off (Virtual drop-off of online questionnaire and tax documents) - Organizit (Personalized Tax Organizer & Product Selector)

Responsible for the planning, implementation, and oversight of field operations supporting H&R Block's Virtual Tax Preparation Services. This included coordination with field management, enrolling of 1200 field tax professionals, developing training materials, monitoring field performance metrics, and delivery of disciplinary advice, as necessary.

Analyzed business needs and derived requirements from stakeholders across several key enterprise projects. Operated in a variety of roles dependent upon the needs of the project, including business analyst, facilitator, and project manager.

Kansas City, Missouri Area

As an independent consultant, I procured engagements with Blue Cross/Blue Shield of Nebraska and Hallmark Cards, providing both Systems Analyst and Developer services.BCBS engagement involved developing middleware interfaces integrating legacy systems with HIPAA compliant EDI standards.Hallmark Cards engagement involved designing, developing, and testing middleware solutions that expedited the delivery of consumer products and a reduction in manual entry costs.

Served as business analyst, developer, and team manager for large scale software integration efforts, including PeopleSoft HR/Benefits and multi-channel order management systems.

Bs, Management Information Systems And Finance

Education record