Own and hit/exceed annual sales targets within assigned territory and accounts.Develop and execute strategic plan to achieve sales targets and expand our customer base.Build and maintain strong, long-lasting customer relationships.Partner with customers to understand their business needs and objectives.Effectively communicate the value proposition through proposals and presentationsUnderstand category-specific landscapes and trends.Reporting on forces that shift tactical budgets and strategic direction of accounts.

-Direct all operational aspects including distribution operations, customer service, human resources, administration and sales;-Assess local market conditions and identify current and prospective sales opportunities;-Develop forecasts, financial objectives and business plans;-Meet goals and metrics;-Manage budget and allocate funds appropriately;-Bring out the best of branch's personnel by providing training, coaching, development and motivation;-Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities;-Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs;-Address customer and employee satisfaction issues promptly;-Adhere to high ethical standards, and comply with all regulations/applicable laws;-Network to improve the presence and reputation of the branch and company;-Stay abreast of competing markets and provide reports on market movement and penetration.

As Director of Operations I am in charge of organize and oversee the daily operations of our company, to be the one to ensure that the business is well-coordinated and productive by managing its procedures and coaching its people.I liaise with superior to make decisions for operational activities and set strategic goals.Plan and monitor the day-to-day running of business to ensure smooth progress.Supervise staff from different departments and provide constructive feedback.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Manage procurement processes and coordinate material and resources allocation.Oversee customer support processes and organize them to enhance customer satisfaction.Review financial information and adjust operational budgets to promote profitability.Revise and/or formulate policies and promote their implementation.Manage relationships/agreements with external partners/vendors.Evaluate overall performance by gathering, analyzing and interpreting data and metrics.Ensure that the company runs with legality and conformity to established regulations.

I was responsible for the daily sales efforts and for the overall positioning of the hotel, brand communication and the development of customers for the property including, Rooms, Dining Outlets and Events. In addition I had increased rental revenue, made yield strategies, implementation, market performance and meeting budget, forecast, and optimal business mix targets. Strategies will include pricing, status, direct sales, market mix, marketing, and public relations. I coordinated the sales team from a dynamic leadership style, possessing negotiation, communication and decision making skills.I had prepared Sales Reports and annual Sales & Marketing Plan.I created an effective Sales Programs that increased awareness and positive perception of the Hotel, its activities, culinary services, and personnel.Made reports of travel industry, current market trends and economic factors.Assisted the Managing Director in preparation of the marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets.Developed rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.Developed awareness and reputation of the hotel and the brand in the local community using social media tools.Direct managed all group, transient, and banquet sales activities to maximize revenue for the hotel.Prepared, implemented and compiled data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.Performed other duties as assigned.Participated in Manager on Duty Program.

As a HOD I am responsible to develop and foster business through proactive direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team.Responsible for Corporate and Travel Agent Room Sales for the hotel.Update action plans and financial objectives quarterly.Identify new markets and business opportunities and increase sales.Represent Hotels in various events and exhibition.Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.Executes and supports the operational aspects of business booked (e.g. CVent, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Assess additional training needs based on data gathered and interaction with sales team from property visits.Attending all department and hotel meetings as necessary.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.Develops relationships within community to strengthen and expand customer base for sales opportunities.Manages and develops relationships with key internal and external stakeholders.Acquiring and developing new business accounts and preparing sales proposals for clients.Closely following up on all business leads within a 24 hour response time line to clients.Polished personal presentation with warm, confident and hospitable personality.

Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.Ensure hotel meets or exceeds budgeted goals.Follow and track company cross-sell procedures.Creating a focus on attracting new business.Attending and contributing to the monthly sales strategy meeting.Updating and owning the sales strategy & sales plan with the General Manager.Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives. Recommends monthly room nights target goals for sales team members.Participates in sales calls with members of sales team to acquire new business and/or close on business.Maintain and expand corporate incentive program via direct mail, personal visits etc.Oversee and ensure the updation of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.Follow and promote hotel standards with guests, co-workers.Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.Monitors all day to day activities of direct reports.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Online Application that guide tourists and the guests of more than 20 4&5 stars Bucharest's Hotels to the main attraction sites from the city (historical sites, museums, landmarks, malls, restaurants, pubs, clubs ...).• Provide overall planning and coordination for the project implementation• Provide appropriate training for personnel• Ensure that all clients requirements are applicable and implementated into the app system• Provide all needed technical assistance• Schedule special computer processing required for the implementation• Perform site surveys before implementation• Ensure that all prerequisites have been fulfilled before the implementation date• Provide personnel for the implementation team• Acquire and develope special hardware and software• Perform data conversion before loading data into the system app• Prepare site facilities for implementation• Testing the system app• Feedback management• Improving the system by fixing bugs and errors• Starting PR and Marketing campaigns• Official release event organising• System integrated into 20 4&5 stars hotels in Bucharest

• Cold calling – independently sources and brings in new local and national accounts according to the company goals and sales plan. • Local and National trade show involvement and networking. • Traveling across country to solicit and bring in new business. • Signing up new accounts o Including all account paperwork o Manage all introductions of Account Managers, Customer Service Rep’s and other relevant team members like Marketing, Technical Support and Executives. • Consulting for new business start-up o Business audits o COGS direction o Marketing/Branding standards consulting o Any in-house tools can help with • Project Manager for systems and tasks involving marketing and/or aquisition of new business and managing them through until finished. o Manage and implement all requests for soliciting new business. o Manage and implement all requests for initial relationship promises made through the course of the courting process. o Incorporate the Account Manager relationship into the account at the most opportune time. • Any additional duties as sees fit to assign.