Roschell Warner Email & Phone Number

Arlington, Tx, Us

Arlington, Tx

• Receive inbound calls from distressed motorist requiring roadside assistance• Utilize proprietary and non-proprietary software to dispatch, track, and follow up on roadside assistance services• Perform challenging geographical location identification, map reading and provide detailed instructions to contracted service providers while navigating systems and applications to effectively respond to members requests and concerns in a timely manner.• Working with personnel, insurance agents and management, to effectively administer an appropriate action plan based on the members needs• Provide concierge service to customers by assisting them with travel plans in their area

Arlington, Tx

• Received telephone calls from cable customers to discuss billing questions and service concerns. • Handled complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution• Responsible for processing payments as well as billing adjustments by inputting credits or other adjustments into the system records for customer accounts. • Reviewed customer’s account for errors and update customer information in the customer service database during and after each call

Remote

• Listened to recorded dictations of doctors or other healthcare professionals• Transcribed and interpreted dictations into diagnostic test results, operative reports, referral letters, and other documents• Reviewed and edited drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style• Identified inconsistencies, errors, and missing information within a report that is critical for medical records• Followed patient confidentiality guidelines and legal documentation requirements