Rose Allen

Rose Allen Email and Phone Number

Data-Driven Innovator | Client Success Enthusiast | Process Optimizer | Spanish Speaker | Adventurer & Lifelong Learner @ LearnLux Financial Wellbeing
Rose Allen's Location
Denver Metropolitan Area, United States, United States
Rose Allen's Contact Details

Rose Allen personal email

n/a
About Rose Allen

Dynamic Customer Success and Strategic Consulting Leader with expertise in managing high-value client engagements, optimizing workflows, and leading large-scale change management initiatives. Proven track record of enhancing customer experience and driving business growth through strategic advisement, process improvement, and data-driven decision-making. Adept at collaborating with cross-functional teams and delivering actionable recommendations to stakeholders. Fluent in English and Spanish, with basic proficiency in Brazilian Portuguese.

Rose Allen's Current Company Details
LearnLux Financial Wellbeing

Learnlux Financial Wellbeing

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Data-Driven Innovator | Client Success Enthusiast | Process Optimizer | Spanish Speaker | Adventurer & Lifelong Learner
Rose Allen Work Experience Details
  • Learnlux Financial Wellbeing
    Global Operations Manager
    Learnlux Financial Wellbeing Oct 2024 - Present
    Boston, Massachusetts, Us
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  • Interactions Llc
    Sr. Enablement Specialist
    Interactions Llc Aug 2023 - Sep 2024
    Franklin, Ma, Us
    -Conducted detailed system audits and facilitated workshops to guide clients toward data-driven optimization of predictive AI models in call centers (IVAs).-Achieved a 24% year-over-year increase in automation by advising on process enhancements and system reconfigurations.-Developed and socialized a standardized KPI data template for Customer Success Managers, improving benchmarking and business case capabilities.-Collaborated with product and development teams to create a predictive model for assessing Customer Effort, identifying key growth opportunities.-Developed training materials and led advanced sessions, empowering clients to manage and measure application success effectively.
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  • Interactions Llc
    Sr. Enterprise Customer Success Manager
    Interactions Llc Aug 2021 - Aug 2023
    Franklin, Ma, Us
    -Managed an $8.5M ARR portfolio of enterprise IVA applications for key clients, driving quarterly business reviews and customer success strategies.-Led system and workflow audits, resulting in an increase in profitability per call from $0.10 to $0.30 across 250K calls monthly.-Synthesized client data into actionable recommendations, contributing to TXU Energy's success in winning the 2024 Opus Research Conversational AI Award.
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  • Airinc
    Sr. Global Strategic Account Manager
    Airinc Jul 2020 - Jul 2021
    Boston, Massachusetts, Us
    -Managed over 60 multinational and Fortune 500 clients, creating strategic consulting materials to guide process improvements.Conducted on-boarding analyses to align AIRINC data with client goals, enhancing service delivery.-Designed and implemented an internal SharePoint system, streamlining communication and resource access across teams.-Delivered product training sessions in Spanish and English, enhancing client proficiency in AIRINC tools.
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  • Airinc
    Global Strategic Account Manager
    Airinc Jul 2019 - Jul 2020
    Boston, Massachusetts, Us
    - Serve as a main point of contact for customer accounts in the North Central Region - Build and maintain relationships with multinational and Fortune 500 customers by proactively coordinating day-to-day needs, synthesizing and presenting data, managing deadlines, contract renewals, and delivering on all inquiries- Advise customers on best practices, trends, and policies around international and domestic employee retention resulting in better employee experiences, program cost savings, and increased efficiency- Collaborate with Business Development teams to ensure a smooth transition for new customers by developing an on-boarding process that best fits customer goals (eg cost savings, little disruption to assignee population, etc.)
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  • Airinc
    Global Expatriate Compensation Researcher
    Airinc Oct 2017 - Jul 2019
    Boston, Massachusetts, Us
    -Built relationships with market experts in multiple languages, analyzing rental standards and costs.-Conducted global pricing research during quarterly trips to 25+ countries, creating location-specific budgets for international assignees.
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  • Airinc
    Global Data Specialist
    Airinc May 2016 - Oct 2017
    Boston, Massachusetts, Us
    -Transformed cost of living data into custom payroll numbers, impacting allowances for thousands of international assignees.-Increased process efficiency through Excel macro-enabled tools, saving 15+ hours weekly.-Developed a program with programmers to streamline report outputs, saving 30+ hours monthly.
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  • Rotary International
    Rotary Youth Exchange Student
    Rotary International Aug 2011 - Jul 2012
    Evanston, Il, Us
    The best way to learn a language is to be emerged in it. Rotary Youth Exchange teaches this wholeheartedly as it puts you into a native education system to learn and engage with students and professors in the country you now call home. This experience not only taught me patience, flexibility, and self-advocacy, but also gave me unforgettable memories and many lifelong friends.
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  • Rotary International
    Medical Translator And Interpreter (Spanish-English)
    Rotary International Mar 2012 - Mar 2012
    Evanston, Il, Us
    • Conducted Operating Room interpreting between International anesthesiologists and Peruvian surgeons• Provided patient history translations for Peruvian patients to International doctors
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Rose Allen Skills

Public Speaking Leadership Spanish Data Analysis Policy Volunteer Management Social Networking Spanish Speaking Event Planning Customer Service Microsoft Excel Graphic Design Presentations Adobe Creative Suite Spanish English Adobe Design Programs Brazilian Portuguese

Rose Allen Education Details

  • Simmons University
    Simmons University
    Minors In Internatinal Relations & Public Policy
  • Batavia High School
    Batavia High School
    General Studies

Frequently Asked Questions about Rose Allen

What company does Rose Allen work for?

Rose Allen works for Learnlux Financial Wellbeing

What is Rose Allen's role at the current company?

Rose Allen's current role is Data-Driven Innovator | Client Success Enthusiast | Process Optimizer | Spanish Speaker | Adventurer & Lifelong Learner.

What is Rose Allen's email address?

Rose Allen's email address is ra****@****inc.com

What schools did Rose Allen attend?

Rose Allen attended Simmons University, Batavia High School.

What are some of Rose Allen's interests?

Rose Allen has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Rose Allen known for?

Rose Allen has skills like Public Speaking, Leadership, Spanish, Data Analysis, Policy, Volunteer Management, Social Networking, Spanish Speaking, Event Planning, Customer Service, Microsoft Excel, Graphic Design.

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