Rose Milton Email & Phone Number

Hanover, Maryland

OVERVIEW:Worked independently and within a team on a new product launch (providing on-call coverage to support launch of new Apple device). Managed key content and deliverable dates for product launches and promotions. Created and managed web content within the AT&T Knowledge Base Management System for company-wide use.HIGHLIGHTS:☑ Collaborated with stakeholders and SMEs on a series of key, successful projects (e.g. FirstNet, Business Expert, Small Business, Apple Launch), ensuring the development and publication of accurate and valid content.☑ Implemented bi-weekly meeting with key stakeholders to discuss upcoming compensation changes, improving content development and field support as a result.

Greater Atlanta Area

OVERVIEW:Managed processes for cross-functional initiatives, including multiple company mergers over a 5-year period. Led teams on various projects, including identifying customer touchpoints at Point-of-Sale, mapping processes to address customer issues, and implementing sales incentive programs to increase market penetration. Created the Business Continuity Plan for the AT&T Mobility & Entertainment organization. Led monthly calls with all indirect accounts to review upcoming promotions and other items. Managed all aspects of the Contract Administration and Dealer Calibration program to ensure compliance.HIGHLIGHTS:☑ Developed a comprehensive marketing/training program for over 25 call centers (3,500+ employees) in the U.S., India, and the Caribbean. Created regular field communications, custom job aids, and instructor-/web-based training as a result, leading to a 20% year-over-year increase in sales. Additionally, created a training video that helped reduced cancellation and churn by 5-7%. ☑ Created and led onboarding launch processes for new retail and online accounts, including all aspects of account set-up. Worked with multiple interdisciplinary teams on selling B2B and B2C products using PM tools (enabling onboarding of account within 45 business days), representing improvement vs. initial 60-day launch plan.☑ Built a software database using Agile methodologies for a coaching station. Provided users with information on new technologies, products, trainings, and marketing data.☑ Worked with web designers to create an easily accessible portal website using Waterfall methodologies, enabling expedited communications and updates directed to service providers.☑ Earned multiple awards that included the Emerging Channel Senior Vice President Award in 2014 for “significant operational performance success” and Key Contributor Awards in 2013 and 2014.

Greater Atlanta Area

OVERVIEW:Supported accounts from an operational perspective through launches (using PM tools, trainings, and other strategies), serving as a Channel Approver for new products and features as well as design changes. Addressed system needs, identified opportunities to increase efficiencies, and ensured exceptional customer service.Worked jointly with the Legal department to create and distribute Dealer Policies and Procedures. Handled VP/GM status calls and field management communications for customer-facing accounts regarding upcoming changes and product launches.HIGHLIGHTS:☑ Managed a series of key initiatives that improved organizational and team capabilities, including: Compliance Training; Data Literacy; Disclosure Compliance; Product Training; and Record Retention of Contracts. ☑ Earned performance awards that included the National Dealer Operations Support Award in 2007 and the National Distribution President’s Circle Award in 2006.☑ Recognized as a Subject Matter Expert on new product and feature launches.

Lawrenceville, Ga

OVERVIEW:Conducted comprehensive process audits throughout the manufacturing facility to ensure compliance with ISO 9000 regulations. Relayed progress and issues to upper management.HIGHLIGHTS:☑ Reduced the number of corrective action requests from 50 to 18 within 6 months. Recommended and developed continuous improvement processes and delivered training at various levels of management to help achieve immediate and future quality objectives.☑ Recommended establishment of a weekly quality review meeting to review open corrective actions and discuss areas of improvement with department leads, supervisors, and managers.

Greater Atlanta Area

OVERVIEW:Oversaw pilot and launch activities for the new Out-of-Warranty program across 22 different markets. Conducted pre-launch conference call meetings with VPs, GMs, and Regional Sales Operations Managers to discuss program specifics, resolve issues, and introduce improvements. Arranged weekly conference calls with Retail Associates and Store Managers to address all aspects of the program, including metrics, billing codes, marketing, IT, and sales operations improvements.HIGHLIGHTS:☑ Established weekly call process with the field to discuss areas of improvement that would benefit the project for its nationwide deployment.Quality Consultant, ARD Logistics – Conducted system gap analysis based on QS9000. Developed QS9000 awareness training and contributed to 3rd-party assessments as a primary point of contact. Created continuous quality improvement processes and delivered training on best practices. Established weekly quality review meetings.Project Manager, Corporate Quality Program, Seagate Technology – Designed and developed software attributes for corporate worldwide databases, served as the worldwide Project Manager for contamination, chaired quarterly site meetings, and participated in design reviews. Received the Quarterly Key Contributor Award 8 times in 3 years. Increased overall parts cleanliness 48% by participating in high purity water part cleaning improvement projects across 12 manufacturing facilities. Drove 32% decrease in the number of discrepancies with clean room consumables.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Engineering/Industrial Management