Are you looking for a data-driven problem solver who can optimise workflows, manage complex data systems, and deliver impactful results? Let me introduce myself.I am an analytical professional with a Master’s degree in Data Analytics and experience across data analysis, application support, and technical incident management. My career journey began with roles in technical support and expanded into data-driven problem solving, where I’ve consistently delivered measurable outcomes by focusing on efficiency and collaboration.At Tata Consultancy Services, I managed 20+ weekly incidents for a payroll system, maintaining a 98% incident resolution rate. My efforts improved overall system performance by 15% and reduced data retrieval time by 30%. These results demonstrate my ability to quickly identify inefficiencies and provide actionable solutions.In addition to technical support, my work at the University of Kerala on AI projects refined my data modelling and machine learning skills. I successfully implemented machine learning models with 95% accuracy for applications like face recognition. My technical proficiency spans Python, SQL, Power BI, and ServiceNow, paired with a commitment to detail and an ability to communicate complex data insights effectively.Currently, I am seeking a data analyst or application support analyst role where I can further hone my skills and contribute to a team’s success through data-driven strategies and innovative problem-solving.Let’s connect if you are looking for a dedicated professional to support your data and technical needs. I am always open to discussing opportunities that make a positive impact.
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Shift ManagerTaco Bell Uk & EuropeUnited Kingdom
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Team Manager TraineeTaco Bell Uk & Europe Aug 2023 - PresentBirmingham, England, United KingdomAs a Team Manager Trainee, I focused on operational excellence by analysing sales data, optimising inventory, and ensuring appropriate staffing levels to meet customer demand. By resolving operational challenges and customer conflicts, I helped streamline processes, directly improving service delivery and enhancing overall team performance. My role also involved managing cross-functional collaboration, ensuring clear and effective communication with staff and customers, translating complex insights into actionable feedback. I ensured compliance with food safety standards while maintaining data integrity in cash handling, akin to the meticulous handling of system and process data. These initiatives led to smoother daily operations, a more efficient team, and an improved customer experience.
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Customer Service RepresentativeNec Group Feb 2023 - Sep 2024Birmingham, England, United Kingdom -
Assistant System Engineer- TraineeTata Consultancy Services Aug 2021 - Aug 2022IndiaDuring my time at Tata Consultancy Services, I provided application support for PNC Bank's payroll system, managing an average of 20 incidents per week. By maintaining a 98% resolution rate within SLAs, I improved overall system performance by 15% through meticulous workflow analysis. I used SQL queries to validate and resolve errors with 98% accuracy, ensuring high data integrity. My work on streamlining data retrieval processes resulted in a 30% reduction in time spent on analysis, enhancing efficiency. The insights provided through my reports increased collaborative decision-making by 25%. I also worked closely with teams to mitigate system bottlenecks and supported the end-user experience by providing prompt technical solutions. -
Placement Cell RepresentativeChrist College Of Engineering Aug 2017 - Mar 2021Kerala, IndiaAs a Placement Cell Representative at Christ College of Engineering, I contributed to a 30% increase in successful student placements by building strong connections with industry partners and streamlining recruitment processes. I coordinated and led training sessions that prepared over 60 students in skills critical to securing job placements, including interview techniques, resume building, and aptitude training. By organizing multiple campus recruitment drives and inviting 50+ companies to participate, I ensured students had access to a diverse range of employment opportunities. Additionally, I maintained detailed records and tracked placement statistics, improving reporting accuracy by 20%, which helped identify and address skill gaps. My collaborative efforts with faculty, administration, and recruiters cultivated a more efficient and supportive placement process, ultimately enhancing our students’ employability and the college’s reputation in the job market. -
Ai InternUniversity Of Kerala Jul 2019 - Aug 2019IndiaAs an AI Intern at the University of Kerala, I contributed to various machine learning projects, including face recognition and sign language recognition systems. I collected real-time data, preprocessed images, and applied advanced techniques such as Local Binary Patterns and Convolutional Neural Networks (CNNs) to achieve project goals. My work in denoising and normalising data improved the accuracy of models, and the application of cutting-edge techniques such as Principal Component Analysis (PCA) enabled me to deliver models with up to 95% prediction accuracy. The experience not only honed my technical skills but also deepened my understanding of AI's real-world applications in enhancing accessibility through technology.
Rose Armstrong Education Details
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Pass -
93% (Distinction)
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Sacred Heart Convent Girls Higher Secondary School92% -
St.Paul'S Covent Girls Higher Secondary School,KuriachiraA+
Frequently Asked Questions about Rose Armstrong
What company does Rose Armstrong work for?
Rose Armstrong works for Taco Bell Uk & Europe
What is Rose Armstrong's role at the current company?
Rose Armstrong's current role is Shift Manager.
What schools did Rose Armstrong attend?
Rose Armstrong attended Aston University, Christ College Of Engineering, Sacred Heart Convent Girls Higher Secondary School, St.paul's Covent Girls Higher Secondary School,kuriachira.
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Rose Armstrong
Hello I’M A College Student Who Is Going To Start My Second Year In September And I Also Work Part Time At A Restaurant.Leeds -
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Rose Armstrong
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Rose Armstrong
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