At Talmetrix (formerly Blackbook HR) new customer success lead, Rosie Baker, brings years of employee engagement experience from her work at Scripps Networks Interactive, General Electric and Fifth Third Bank.Talmetrix (formerly Blackbook HR) measures and facilitates employee engagement, captures team feedback and maps relationships between employees. Organizations use that data to improve retention, build a better culture and boost productivity and innovation. Work Together. Better. Fast, simple pulse surveys for teams.

Provided project management leadership and business analyst support for the development, enhancement, implementation, integration, and maintenance of high profile Human Capital Management systems. Served as a liaison between the business and technology groups to gain alignment and ensure business project needs were met with HR technology solutions.Partnered with senior leaders across the business, technology, and HR to deliver on multiple projects; managed all phases of the project life cycle, from conception through final implementation.Played a vital role in planning and facilitating a seamless separation of HR related technology and functions when corporate entities, E. W. Scripps (EWS) and Scripps Networks Interactive, Inc. (SNI) split and began operating as two distinct and separate companies in 2009.Improved service delivery consistency and user experience; streamlined operations, and made critical changes to mitigate risk while providing high levels of HR customer service and minimizing any negative impact to field HR, managers, and global employees.Served as a key member of the project team that implemented Workday’s Human Capital Management system. Successfully transitioned HR vendor integrations from ADP to Workday HCM.Implemented change management controls to ensure the successful maintenance of existing HR systems and functions. Communicated the value Change Management provided for quality, resource and timing impact to SNI business teams.

Successfully led a team of three project specialists in the execution and delivery of highly complex Enterprise Learning solutions for 22,000 employees. Developed and implemented a formal project management methodology to improve the design, development, and deployment of training courses. Improved learning project automation and efficiency by analyzing operational procedures and methods and recommending changes.Mentored team members and peers in project management best practices.

Drove the delivery and implementation of key systems and business processes across the HR technology project portfolio. Led a project specialist and partnered with outsourcing vendor, HR subject matter experts and IT on multiple concurrent projects. Partnered with HR leaders to align with their business strategies in order to prioritize projects, allocate resources, and resolve process and application issues.Streamlined the compensation process for employees by successfully implementing the SAP Compensation Module.Helped to implement a change control process that defined requested changes and enabled better project prioritization, tracking and control within the SAP HCM system; which eliminated issues around quality of change and competing priorities.

Undertook leadership for the underperforming system that housed the Compensation Program. Worked closely with the Compensation team to define the correct requirements; partnered with IT team to repair and improve compensation processing. Developed a bi-weekly process to compensate employees with the correct incentives earned, thereby saving the company over $100K annually. Re-engineered and managed the Employee Product Referral application, portal, and workflow. Managed and allocated an annual budget of $1.5M to maintain the system and resolve technical and process issues. Eliminated 500+ problem calls per week by working closely with IT, Line-of-Business, and Compensation partners.Converted Employee Product Referral portal to a self-service website. Developed online training, procedures, and how-to guides; structured the home page to display easy-to-find Announcements, Guidelines, and Application links.Freed up 500 hours/week for 20 HR administrator to concentrate on more strategic HR functions.

Spearheaded the Human Resources team as Project Manager to a successful implementation of SAP HCM systems, which included Payroll, Compensation, Recruiting, and Benefits modules.Introduced requirements gathering sessions with the HR process owners to help them define good requirements for the implementation.Implemented the SAP Employee Portal (ESS) and Manager Tools Portal (MSS), providing 22,000 employees with online access to compensation, payroll, benefits, and employee relations information and transactions. Achieved 100% adoption of ESS and MSS with the HR portal; implemented online pay statements and W2s and drove the transition to paperless transactions for manager and employee self-service with work flow.Developed and chaired the change control board (CCB), a partnership between HR, IT and Convergys to manage all modifications/additions to HR Portal, and the supporting applications.