I will assist in the delivery of a business critical service to ensure that the clients’ expectations are exceeded. I manage all additional contacts, proactively monitor client commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion. I actively like to develop strong relationships with our clients to make sure we as a company exceed expectations.

As a customer service manager, my most important role was leading and motivating a team of staff to ensure they’re giving the best customer service possible . I also knew the company’s products and policies inside out and was able to communicate it to other members of staff. As a Customer Service Manager, also known as a Customer Care Manager, I ensured that the customers were satisfied. I ensured we delivered superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.