Rose Berntsen Email & Phone Number

Hires and train all administrators for Great Plains market. Assign all orders to order processors. Ensure all policies are being followed.Attend calls with sales department to provided guidance on orders. Distribute reports to sales with order status

Call center for corporate credit cards. Resolved customer issues with logging into system. Set customers up with file feeds for their Accounting systems. Raised credit limits and had payments made available. Worked with fraud department when needed

Minneapolis, Minnesota

Manage staff of three order processors. Handle all billing for Minnesota and Wisconsin branch locations. Coordinate and monitor all orders that needed to be keyed by Corporate headquarter processors due to Master agreements. Set up all service contracts and responsible for researching and resolving all billing inquires for clients. Arrange all delivery.

Oversee billing for the entire Northeast Region. Collect all third party fundings. Set up procedures to keep dept audit compliant. Work with sales force to resolve billing errors.

Over see all cash applications for Northeast Region. Work with third party leasing companies to insure funding. Resolve customer issues

Education record

Business