As a Care Navigator at Array Behavioral Care, I support consumers by managing the intake process, maintaining communication workflows, and training new colleagues to ensure efficient service delivery.Key Responsibilities:- Demonstrated empathy during the intake process for new consumers, completing risk assessments, verifying insurance, and utilizing active listening skills in a fast-paced environment.- Handled on average 600 incoming calls and 200 outbound calls per month.- Maintained an inter-department appointment tracker for multiple insurance carriers and plans, ensuring timely communication with potential Medication Management and Therapy consumers.- Trained new colleagues in company and job procedures using hands-on instruction and role-playing techniques.- Developed and maintained Insurance Payor Waitlist workflows and trackers and presented and monitored success rates.- Developed and maintained Partner Referral workflows and trackers and monitored and presented monthly and annual appointment conversion & success rates.

As a Front Desk Concierge at Briarwood Continuing Care Retirement Community, I provide exceptional customer service and support to residents and guests, ensuring a welcoming and efficient front desk operation.Key Responsibilities:- Provided warm welcome to all residents and guests who walked through our doors.- Operated a multi-line phone system to respond to inquiries and transfer calls to the appropriate departments and personnel.- Resolved issues for residents and guests, effectively de-escalating situations when necessary.- Managed maintenance work requests using WorxHub.- Work with Upper Level Management to develop fundraising materials for Annual Golf Fundraiser

As the owner of Neat Nifty Solutions, I manage and oversee all aspects of our Etsy store, specializing in Google Sheets trackers, digital wallpaper, and icon sets. I ensure that our products meet high design and functionality standards while providing exceptional customer service and optimizing store operations.Key Responsibilities:- Designed and developed a range of Google Sheets trackers, digital wallpapers, and icons, focusing on usability and aesthetic appeal to meet diverse customer needs.- Managed the end-to-end process of store operations, including creating and updating product listings, handling customer inquiries, and ensuring timely fulfillment of orders.- Monitored and analyzed store performance metrics to identify trends, optimize product offerings, and adjust marketing strategies.- Provided exceptional customer service by addressing questions, resolving issues, and incorporating customer feedback to improve product quality and satisfaction.