Key Responsibilities:Oversee and manage operations and office services teams across multiple US-based offices, ensuring high-quality service delivery.Conduct audits of office services processes and procedures to maintain best-in-class service levels.Implement and uphold building emergency processes and procedures, ensuring compliance with all applicable regulations.Coordinate minor facility projects, including office and meeting space renovations, contractor management, and vendor relations.Collaborate with landlords, lululemon facilities teams, and staff to maintain building systems (electrical, mechanical, life safety, security) and general maintenance.Respond to and manage all incoming facilities requests through the ServiceNow portal, ensuring timely and efficient resolution.Coordinate the delivery and installation of new furniture and equipment, enhancing office functionality and aesthetics.Develop processes and procedures to support rapid organizational growth and improve employee and guest experience.Evaluate, implement, and support building security and access systems.Manage facility budgets, staying within financial plans and adjusting proactively when needed.Develop, implement, and maintain facilities management policies, standards, and procedures to ensure compliance and efficiency.Source and manage vendors and contractors, overseeing facility projects and ensuring cost-effective solutions for building maintenance.Research and implement new technologies to optimize facility operations and improve organizational efficiency.Foster positive relationships with corporate clients and vendors, addressing unresolved issues professionally and promptly.Perform minor maintenance and repairs when necessary and provide after-hours support for building emergencies.Lead special assignments and projects as needed, driving continuous improvement in facilities operations.

Manage our on-site Workplace & Facilities Team at our Zwift HQ, including our team of specialists, bike techs, and our cleaning crew. Responsible for managing our physical space, including physical security (partnering with IT), maintenance (partnering with our building/landlord and outside vendors), and services (partnering with vendors and internal teams) to ensure they meet the needs of the organization. Work closely with People Operations and IT to facilitate and support onboarding and offboarding.Manage all vendors and plan/coordinate all installations, refurbishments, service checks, and preventative maintenance. Manage the upkeep of all building system equipment and supplies to meet health and safety standards along with troubleshooting any issues or problems that may arise during the day, night, or weekend.Create, edit, and execute our COVID Plan to ensure we are compliant and creating a safe environment for our employees and guests. Help plan for the future with capacity planning and forecasting when it comes to work stations, parking, and resources. Manage the day-to-day needs of the space, including general upkeep and waste disposal. Control/manage/oversee quarterly and yearly inspections of all MEP equipment to ensure optimal operating results.Responsible for the recently re-opened office, be the central point of contact, and establish best practices and ways of working and adapting to the Future of Work needs.Liaise with appropriate personnel to keep Bike Lab / Gym functioning, clean and ready for events, testing, and use.Work as part of a team to plan, organize and execute all employee engagement events including but not limited to weekly catering, team events, wellness activities, the holiday party, board meetings, and any other events that come up during the calendar year.Responsible for our on-site storage, including asset management and company vehicle management.

Develops, communicates and ensures compliance of facilities standards across all clubs.Supervises and provides leadership to the general operations of the department.Manages team of Area Facilities Managers, repair technicians and outside providers.Manages contract services and directs crews including Fitness Equipment Repair and Ecrew.Manages tracking system for regular preventative maintenance schedules and ongoing requests.Oversees work order management (Service Channel) and reporting system to ensure the team is attending to them efficiently and completely.Provide effective leadership, guidance, and support to managers and staff in a variety of trades and professional disciplines.Responsible for the daily, short-term and long-term organization, development, review, prioritization, budgeting, and accomplishment of maintenance and projects in support of the company’s mission and goals.In collaboration with the Sr. Director of Facilities Finance, prepares the annual facilities budget; Manages the facilities budget on an ongoing basis, including accurate tracking and forecasting expenditures.Collaborate with and support company stakeholders including Operations, Entitlements, Design, IT, Loss Prevention, Real Estate and Construction.Ensures compliance with applicable building and safety codes, hazardous waste disposal, OSHA, hazardous materials in collaboration with the Entitlements team.Developing and maintaining project plans for a range of projects of different sizes, ensuring projects are delivered on time, on budget, managing risks, and escalating issues when necessary.Maintain and ensure adherence to project budgets.Responsible for ongoing project evaluation, ensuring all tasks are complete on time, meeting all stakeholder’s business requirements.Develop and maintain contractor and vendor relationships.

Manage the site/s in accordance with all agreed policies, procedures and contract scope.•Assist with the development and implementation of the annual management plan for the building/s.•Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Regional Manager for consideration.•Responsible for maintaining building systems at optimal performance and in accordance with specifications, including mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio.•Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.•Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures related to the portfolio.•Manage repairs and maintenance, minor works and other requests received via work ticket, tracking to completion.•Support the Moves, Adds and Changes team during building churn activity by attending site as required and acting as the building key point of contact/escalation.•Manage Vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.•Coordinate internally with other Workplace Services teams which may include fitness, food services, massage, transportation, security and capital projects.•Lead projects for small construction activities.•Support supply chain team through the vendor procurement process and manage minor procurement activity for the portfolio.•Deliver portfolio management reports as required under the Agreement with the client and as requested from time to time

Managed the Commonwealth’s leased and owned residential property portfolio forExecutive staff to ensure that properties are appropriate to the needs of individualofficers and the operational needs of the Posts.• Negotiated lease and freight terms that were favorable to the Commonwealth’s staffrelocation budget.• Ensured legislative compliance of annual year-end reports, and internal documents.• Complete building inspections, accommodations search schedules and securitycompliance checklist for each property (28 residential and 3 commercial).• Established and maintained positive working relationships with senior leadership,overseas housing committee and vendors.• Managed all facilities repairs for the Consulate offices and ensured projects werecompleted within budget and on time.• Managed internal handyman team, responsible for small domestic moves and repairs.• Kept informed of developments in the real estate market and provided seniormanagement with considered advice about emerging trends and legal issues, whichmay impact the Posts’ operations.

Set up new suppliers, raise requisitions for all Estate Team purchases, contracts andrents for domestic and international relocation cases.• Collaborate with Finance, HR, and Passports departments to obtain appropriateapprovals, cost projections and immigration documents.• Created a new housing program that identified suitable rental apartments for UKBased officer’s accommodations.• Created annual budget for each residential property (32 in total).• Researched residential trends and made recommendations for future UK Missionresidential property purchases.• Manage in-house maintenance team and coordinated their schedules, performancereviews and bonuses.• Created and updated inventories and leases for residential accommodations.• Coordinated new workspace build outs and office moves.• Responsible for expenditures on Estate Team Corporate Credit Card and completedmonthly expense report with the required timeframe.