Rose Dimitrova Email & Phone Number

Etobicoke, On

Database & Report Management:- Created a database to track service jobs worldwide, providing proactive planning and consequently, avoiding penalties and reducing costs, tracking technician’s hours on site and service costs. - Maintained detailed records of Tunnel Boring Machines (TBMs) service histories, troubleshooting activities and client evaluations.- Issued monthly reports such as updates and status of service projects.- Requested and calculated invoices for site… Show more Database & Report Management:- Created a database to track service jobs worldwide, providing proactive planning and consequently, avoiding penalties and reducing costs, tracking technician’s hours on site and service costs. - Maintained detailed records of Tunnel Boring Machines (TBMs) service histories, troubleshooting activities and client evaluations.- Issued monthly reports such as updates and status of service projects.- Requested and calculated invoices for site service-based on staff-hours, rates and other customer specific conditions.- Oversaw Return Goods Authorization (RGAs) inventory control.- Maintained a technician’s schedule in MS Project and issued monthly updates.Procurement:- Established strong relationships between departments to ensure timely and efficient processing of service and parts requirements: received requests for warranty replacements/repairs of parts, issued the required forms and conducted thorough follow-ups with the clients.- Optimized procurement process by taking on additional responsibilities: negotiated fastest and cheapest carriers for delivery, assisted with arranging third-party service, working with clients to arrange local transfers and accommodations for technicians.- Entered and processed Operation Orders for services and Sales Orders for warranty parts using customized Informix data software.Site Support:- Prepared costing sheets and quotations for site assistance; forwarded quotes to clients for acceptance and set Notice to Proceed.- Provided feedback from site to the Engineering Department; obtained the required technical information to satisfy requests from Engineering or other internal departments.- Coordinated travel arrangements for both local and international service calls based on client’s requirements and technician’s availability. Issued all travel related forms, assisted with the pre-service briefing and communicated arrangements with customers. Show less

Toronto, Ontario, Canada

- Directed incoming telephone calls, greeted visitors, and responded to enquiries.- Sent and received orders, messages and documents by fax, mail and email.- Provided general information to clients and the public, and assessed client’s needs.- Prepared, typed purchase orders, letters, statements and other confidential material.- Sorted, collated and filed documents.- Compiled, stored and retrieved management data with speed and accuracy.

Bulgaria

- Managed, planned, organized and controlled the activities of the Training Department.- Performed contracts and held negotiations with clients.- Managed the training schedules, developed curriculums and prepared the necessary materials.- Maintained records of employee attendance timesheets.- Sorted, processed and verified receipts, expenses, packing slips, forms and other documents.- Kept financial records using computerized system.

Master’S Degree, Electrical Engineering

Education record