Rose Guy Email & Phone Number

A versatile and passionate self-motivated and creative manager who led on cross divisional business improvements, project management, system development and end to end process compliance /improvements. Through all roles have gained subsequent financial cost savings to the business, also improved customer satisfaction. Have acted as a consultant both internally within BT and externally for MCI. Managed/led a team of subject matter experts who trained, coached and supported line operational managers and agents to deliver continuous improvements. Experienced in modern Information Technology.”I am a determined and analytical approach to problem/issue solving. Committed team member who can lead effectively using virtual teams / high performance teams. Enthusiastically takes modernisation and change in her stride. Proven track record in delivering results to time, cost and quality. Ability to develop clear and detailed programme plans using project management techniques. Excellent leadership, coaching, mentoring and communication skills. Ensuring all involved in the projects/programmes i.e. delivery team, end users and my team have the correct skills/behaviors, training/coaching to perform their role.

Listed skills include Managed Services, Telecommunications, Business Process Improvement, Voip, and 24 others.

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  Business Improvement Consultant

  British Telecommunications Plc

  1979 - 2012 - Nationally

  To identify and drive change in order to deliver continuous improvements in a multi faceted industry, delivering to time, cost and quality. Displaying excellent leadership, coaching, mentoring and communication skills. Ensuring all involved in the projects/programmes i.e. delivery team, end users and my team have the correct skills/behaviors, training/coaching to perform their role.

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  Bedminster Down

  Maths, English, Commerce, History, Geography, Metal Work, Science – 0 Level Pass