Rose Karimi Gitonga Email & Phone Number

Kenya

Nairobi

-To gather and prepare clientele database for planning and identifying clients’ needs.-To prepare visit workplan for clients for optimum utilization of time and resources.-To visit, service and build relations to clients (TA, CLP, Govt etc) to maintain loyalty and optimise revenue.-To achieve set sales targets in line with budget for profitability of the airline.-To prepare, close sales contracts and deals to key accounts to generate maximum revenue.-To promote KQ products and services to create awareness and generate sales and revenue.-To gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.-To prepare sales report for management information and performance evaluation and monitoring

1.Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services2.Providing personalized Customer Service to both internal/external Customers in order to achieve high-standard professional level of Customer Care3.Educating our Customers on the products and services offered by KQ in order to build an interest and subsequent Sale as well as recruit frequent fliers4.Handle customers complaints and general enquiries (e.g. denied boarding, baggage etc.) so as to ensure customer satisfaction and retention5.Handle flight disruptions appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests so as to ensure customers’ requests are met and to cut on GDS(Global Distributions System) costs6.Prepare daily reports on activities carried out e.g. Sales Report, Email Handling Reports, Disruption Management Reports.

Bachelor Of Arts In Leadership And Management (Balm), Leadership And Management, Ongoing

Certificate,Diploma,Postgraduate, Chartered Institute Of Marketing

Dipoma In Iata/Uftaa, Air Transportation