PUROLATOR INC, Mississauga, ON July 1995 – Oct 2012Customer Service Representative – Inside Sales Representative Retention (Jan – Oct 2012 )Resolving billing issues and invoicing problems for Purolator Inside Sales Retention TeamContacting Customers every day through email and telephone on various customer service and resolving escalated issues for these customers.Collection Representative, Accounts Receivable Department (Feb 2001 – Dec 2011)Handling collection and accounting issues for 900 + Purolator Accounts.Resolving billing issues and invoicing problems for all major Ministry and Government Accounts with Purolator.Contacting 80 + Purolator Customers every day on collection of outstanding payments.Communicating with 80+ major Accounts through email and telephone on various customer service and resolving escalated issues for these customers.Adjuster, Accounts Receivable Department (Nov 1995 – Jan 2001)Worked on e-credit and ensured credits issued per policy and procedures.Handled credit escalation calls for customers where credits had been refused.Completed a target of 60+ e-credits on a daily basis for various Collectors and Corporate National Accounts.Communicated and corresponded with customers on credit issues and clarifications.