Rose L. Email and Phone Number

Clinical Operations including process improvement and testing.

Behavioral Case Management Lead Analyst with focus of social determinates of health.

Seven years experience as a Behavioral Health Case Management with Advocate Aurora Health Care ACO. Performed timely coordination of quality healthcare services to meet an individual's specific healthcare needs in a cost-effective manner to promote positive outcomes. Case load includes but not limited to high risk patients identified by Decision Support tools, referrals, claims.Served in an expanded social work role to operate within applicable patient’s primary care team/office and collaborate with hospital care managers, skilled nursing facilities to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services.Effectively communicated with internal and external customers and care providers in a positive and professional fashion to promote patient/provider satisfaction, quality of care delivered and an increased awareness of appropriate utilization.Provided ongoing supportive counseling and healthcare outcomes-oriented coaching for individuals with multiple chronic health and mental health related diagnosis.