- Test software currently under development for multiple versions of Windows, MacOS, iPad, Android, and ChromeOS, plus various web browsers.- Review and understand software requirements and correlating reports requirements.- Validate and verify that functional requirements are satisfied.- Communicate directly with various development teams regarding software defects and requirements.- Test reporting which is based on software-generated data.- Review application logs to verify correct functionality of software.- Record and track defects through to final resolution.- Adhere to strict project delivery timelines and maintain flexibility to grow with changing development environments.- Troubleshoot and debug interactive lessons and program functions.- Agile experience, including Scrum and Kanban.- Experience with agile and team collaboration tools such as JIRA.- Experience with traditional project and program management methodologies and software development.

- Managed the device launch schedule, software updates, and project plans for Samsung devices.- Tested Samsung devices and reported test results to R&D and the project management team.- Reported project status, identified issues, and executed corrective actions.- Provided support for newly launched mobile devices at the customer site.- Worked with Samsung trainers to develop training materials to be presented to the customer. - Interfaced with Samsung support centers and provided product support and issue resolution.- Tested mobile device simulators that are posted on the Samsung website.- Developed online FAQs, How-to guides, and Troubleshooting guides for Samsung mobile devices.

- Primed projects to ensure each is on-time while delivering all key milestones and deliverables.- Provided regular updates to reporting tool Mercury Quality Center for project status, issues, and milestones.- Identified risks for projects, planned mitigation test plans, and escalated issues when necessary.- Wrote several detailed test plans in compliance with ISO GSM/UMTS Test Procedures.- Worked with software development team to resolve issues.- Provided ongoing technical support to the product test team during the development cycle.- Mentored new-hires within the Product Test organization in North America, India, and China.