Rose Marie Email and Phone Number

As an Operations Manager and Technical Writer, my main role is to serve as a desktop Fire Investigator. I manage all incoming assignments and become the bridge of communication between our fire investigators and the client. I provide fast results and respond to all related fire investigation inquiries and requests. With my education, knowledge, and skills I assist all of our staff in report writing (from Basic Summary Reports to Federal Deposition Reports) and evaluate reports to guarantee clarity and quality . Other responsibilities include, but not limited to:🧯 Technical Review all reports before final submission.🧯 Create field inspection forms, reports templates, and filed questionnaires to meet the investigators needs🧯 Interview insured , contractors, and clients related to assigned loss.🧯Spanish/English translation in both spoken and written. 🧯 Communicate daily with customers by providing updates and responding to case related inquiries🧯 Establish corroboration between our investigators and other experts in the field (ie. Engineers, Forensic Investigators, Public Adjusters, Attorneys, etc.)🧯 Ensure all investigators have the materials, equipment, and information they need for their assignment.🧯 Matterport (3D Modeling) scanning processing and branding🧯 Daily updating of losses, communications, and research in our Clio Law Firm Software.🧯 Property Research (loss, permitting, etc.)🧯 Billing and payment processing , etc.🧯 Establish meaningful relationships between our investigators and our clients.🔥Need a Fire Investigation Team? Choose the best in New England! 🔥🔥 Visit us at thermalogix.com or call us at 781-929-0111. 🔥

As a full-time position, I’ve simplified the Fire Marshal’s Office (FMO) plan review submission process by redesigning and establishing plan review guidelines that allow customers submit their plans electronically. These guidelines allow project information access to the reviewer and all FMO staff. Electronic plans also allow staff to pre-plan inspections and compare building projects within the City. I collaborated with the Deputy Fire Marshal in the establishment of a plan review fee schedule to help with City and Department's needs. Our fee schedule has increased the FMO earnings for the City of Milford by 100% when established in 2018. Earnings have tripled after fee schedule revisions that took place in 2019. I also generated an invoicing process to simplify the creation and delivery of more than 200 (yearly) FMO invoices. Along side the EMS Chief, I’ve implemented HIPAA based guidelines for the release of information from our office. These guidelines remind staff of proper reporting and the importance of privacy guidelines. I also process all FOIAs and provide documentation based on the established guidelines. Other responsibilities to this position include (but not limited to): 🚒 Process all plan review and permit applications based on established guidelines.🚒 Records custodian of all fire investigation, plan review projects, and FOIAs files.🚒 Assist at an administrative level (research, interdepartmental contact, and resources person) in fire investigations.🚒 Respond to all electronic inquiries delivered to the FMO inbox🚒 Assist all costumers with plan review, fire prevention questions, and general City inquiries.🚒 Assisting all FD staff with fire code inquiries, guidelines, and other department processes.

As a Bookseller in a fast-paced and creative environment, I assisted costumers in selecting books and materials that best fit their needs. During my time, I was then promoted to full-time Toys and Games Lead, which allowed me to work with the Young Readers department. This granted me the opportunity to create and execute events that interest young readers and their families such as book readings, crafts events, and author read-and-sign events. These events helped our store’s days' enrollment of “kids clubs” and memberships by at least 35%. Being cross trained in all other positions including the newstand/nook, and café assistance allowed me to provide support and coverage to other departments. I also assisted other team members in seasonal events such as summer reading events, pop-culture week, and holiday sales. Other responsibilities included stocking/re-stocking, inventory of all sections (specially Toys and Games), and ordering product based on costumer interests and sales.

As a part-time position, processed costumer purchases, returns, and refunds. Promoted special craft events and assisted costumers on choosing the best product based on their project’s needs. Assisted in receiving, stocking, organizing, product display, and inventory. Maintained cleanliness and presentation of the store through recovery standards established by cooperate.

As a full time remote position, assigned 300+ fires losses to fire investigators (fire vendors) nation wide. Managed all assignments and vendors that investigated fire loss claims. Reviewed and evaluated all fire investigation reports from vendors in case-by-case basis for quality assuarance. Assisted fire vendors and claim/subro staff in fire related procedures based on Travelers guidelines, NFPA 921, and NFPA 1033 . Responsible of maintaining the fire vendor contact lists and ratings. Collaborated Fire Vendor Manager program - now part of the Travelers' Fire Loss team - providing feedback and suggestions. Other responsibilities included, act as an assistant fire investigator at assigned fire losses in the Northeast (NY, CT, MA).

• Assisted students in the application process, including the use of CommonApp• Updated, entered, and scanned all necessary information to applicant's files• Translator for clerical, senior staff members, and prospective families• Answered calls, emails, and correspondence from prospective and applying students

• As a part time position, was assistant to the Director of Enrollment and Planning• Attended College Fairs and High School Visits for UNH recruitment in various territories (including Puerto Rico)• Assisted students in the application process• Answered calls, emails, and correspondence from prospective and applying students• On-call English/Spanish, Spanish/English Translator

• Assisted in building Fire Code Inspections based on the CT Fire Safety Code• Assisted in Fire Scene Investigation by applying the scientific methods stated by NFPA 921

• Managed a team of 25 students• Trained, assigned, and oversaw tasks for the student worker team• Assured that all student workers completed assigned tasks• Managed all daily mailings to prospective students, including downloading, merging,editing, and printing

• Entered student records in database including updating, correcting, and deleting information• Greeted prospective students and helped families whose first language was Spanish