Rose Mark Email and Phone Number

● Primary overseer of office administration, therapist scheduling, appointments, patient records, and communications. Authenticate insurance coverage and process claims. Interface with patients to advance client relations management, optimize operational efficiency, and provide resources. Managed inventory and supplies, including preventative maintenance and repairs. Align office policies and procedures, support therapists as needed, and resolve billing issues. ● Executed payroll administration bi-weekly for 9 personnel. Led, developed, and managed 2 junior staff members. ● Registered over 100 new patients, ensuring accurate and detailed records, confidentiality, and financial information. ● Generated monthly Productivity Reports for senior management review.● Nominated as the PT, SP, and OT service liaison between the Department Education and parents of patients.

● Streamlined QA processes and project execution with superior quality services in accordance to internal/external regulatory compliance standards. Project-managed all assignments with attention to detail, ensuring on-time deliverables within budgets. Elevated client relations and retention through exemplary service, progress reports, and quality products. Spearheaded testing plans, schedules, and strategy. Drafted and presented utilization reports and project estimates to clients. Delivered and accountable for Level 2 technical troubleshooting across all issue areas and potential deficiencies. ● Trusted Subject Matter Expert (SME) in multiple Nielsen client-facing proprietary software applications, ad-hoc Agile testing, and quality procedures. ● Collaborated with global team across North America, London, Hong Kong and India cross-functional personnel and interdepartmental teams to execute quality software deliverables on time and within budgets in a fast-paced Agile environment. Trained up to. 4 offshore programmers.● Performed daily software compatibility and validation tests cases across Citrix and Windows environment. Conducted weekly QA reviews with cross-functional teams. ● Onboarded onshore/offshore personnel on Nielsen client-facing proprietary software applications

● Responsible for the entire process of loading, checking and maintaining assigned databases, ensuring the accuracy of the data and the timely release of the databases.● Ensure accurate loading of data by checking accuracy of codes against supplier numbers.● Create support files for database.● Responsible for creating and maintaining database for MRI, Scarborough, JD Power, and Simmons.● Identified the requirements of the user, create a computer database, and test the modifications made to the database systems.● Analyzed media data, using in-house software cross-referencing control data to determine whether the data meet accuracy criteria.● Worked closely with Information Technology to determine data availability and storage location on the servers.● Responsible for releasing data for client access and distribution.

● Worked in the Print Client Service department to provide client support on marketing reports.● Prepared market research reports for publishing and agency clients.● In-charge of creating, editing and maintaining row/column/storyfinder files.● Prepared expense and job costs reports for client billing purposes.● Worked with syndicated databases.● Work with internal functions to ensure data is properly processed and produced.● Act as an internal champion for the client by working collaboratively with internal partners and the team to coordinate efforts for clients where appropriate: case resolution management, usage reporting, contract renewals and amendments, and other support tasks.● Step in to provide day-to-day support of the client’s needs when needed.● Engage in other responsibilities as needed.● Serve as primary contact to junior-level client contacts by answering questions, performing data requests.● Provide support to account team and/or client by responding to ad-hoc data requests, answering questions, and providing basic technical support and analysis. ● Support client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client service.

Focal point for handling day-to-day software requests, including checking and tracking data access.Responsible for creating and maintaining masters of all database studies.Coordinated product mailings and releases and ensuring that information are all updated.Proper management and inventory control of all distribution supplies.Served as backup to Software Distribution Coordinator and Manager of Product and Distribution.