First point of contact for policy information to insurance agents, policy holders and medical providersProvided prompt and accurate policy and claim informationInformed agents on policy changes and benefitsExplained policy coverage and claim denials/payments to policy holders and medical providersWorked as a team with other processors and examiners as well as service representativesIncreased word processing skills and several new programs for policy, claim, and accounting… Show more First point of contact for policy information to insurance agents, policy holders and medical providersProvided prompt and accurate policy and claim informationInformed agents on policy changes and benefitsExplained policy coverage and claim denials/payments to policy holders and medical providersWorked as a team with other processors and examiners as well as service representativesIncreased word processing skills and several new programs for policy, claim, and accounting information as well as imaging programs. Show less

Assisted with accounts payable, balanced tills, reconciled daily sales with bank deposit Organized important store documents, arranged products to encourage sales, kept the store looking neat and cleanProvided immediate top-quality customer serviceResolved customers' service or transaction issuesEncouraged the sale of new services or products and explained such products to customers as well as vendorsStocked, ordered and organized inventory and verified all invoicesAll… Show more Assisted with accounts payable, balanced tills, reconciled daily sales with bank deposit Organized important store documents, arranged products to encourage sales, kept the store looking neat and cleanProvided immediate top-quality customer serviceResolved customers' service or transaction issuesEncouraged the sale of new services or products and explained such products to customers as well as vendorsStocked, ordered and organized inventory and verified all invoicesAll managerial duties while the manager was on leave and whenever necessaryJOB RELATED SKILLSProficient in all Microsoft programs including Word, Excel, and Power Point as well as several State Farm Insurance policy and call receiving programsAdvanced problem solving and organizational skillsPrompt and accurate when obtaining information from customers and answering their questions and/or concerns Show less