Lead the Project Transformation team in ANZ China to support and implement various local and global business and technology project initiatives; look for and embed continuous business process improvements and re-engineering opportunities for Operations & Technology team; manage the Finacle core banking system incident and enhancements team; and manage the Business Process Management (BPM) team to coordinate and document procedural updates.

Support the Chief Operating Officer at ANZ China with leading and managing various local and global operational, transformation and technology initiatives as well as delivering regular business as usual reporting and communications.

Designed and implemented Change Management initiatives for the ACE Program in ANZ China (Retail Core Banking system replacement), including change readiness assessments, communication initiatives, training and business transition. Worked closely with the regional teams in Singapore, Bangalore and Melbourne to ensure China local requirements are met and teams are well communicated and trained.Manage and implement post delivery system support and enhancements for Retail Core Banking… Show more Designed and implemented Change Management initiatives for the ACE Program in ANZ China (Retail Core Banking system replacement), including change readiness assessments, communication initiatives, training and business transition. Worked closely with the regional teams in Singapore, Bangalore and Melbourne to ensure China local requirements are met and teams are well communicated and trained.Manage and implement post delivery system support and enhancements for Retail Core Banking system in ANZ China. Worked closely with regional teams across Singapore, Bangalore, Manila and Melbourne to ensure China local team's requirements are delivered on time and budget. Show less

Worked with teams and external vendors across Singapore, Hong Kong, China, Japan, Philippines and India to implement the Network Extension Partnership program to support the Payments and Cash Management business as part of the RBS Integration.

Leading and managing local and virtual teams to implement Business Transformation and Centralisation projects across Commercial, Small Business and Business Banking segments. Worked closely with Melbourne and Bangalore teams to ensure onshore and offshore requirements are met and project deliveries are completed on time and within budget.

Various roles as Business Analyst and Senior Test Analyst focusing mainly on working with and managing both onshore and offshore teams to deliver technology initiatives across Small Business Operations and Consumer Finance business units.Provided frontline customer service at Consumer Finance Contact Centre specialising in credit card services including activation, inquiries, escalations, lost/stolen cards and loyalty rewards.