Triaged calls from clients to appropriate supports within a shared-cared team consisting of Primary Case Managers, a psychiatrist, and nursesSupported the team in phoning clients for check-ins and written End of Day reportsReceived and supported clients on Office visits Followed-up with clients’ needsScheduled intakes to the programUtilized Office 365, Pirouette Case Management web application, and Rogers Business Softphone

Performed hourly security checks to ensure safety of the youth within custodySupervised and engaged with incarcerated youths Reported observations to regular site staff and log booksServed lunch and provided assistance to youth in sheltersCompleted chores in youth residences

Performed secondary case management with clients to aid in finding employment and housing in a settlement program for Ukraine citizensEngaged with youth to build a connection to support their mental health and goalsPerformed security checks and participated in JH&S to ensure client safety and wellbeingReported incidents that warranted incident reportsResearched coping activities to help youth deal with trauma and anxietyCollaborated with colleagues to put together a guide to safe housing for youthCommunicated with colleagues through filing documentations such as daily and comm logs, client session notes, primary worker charts and emailsCarried out client intakes and discharges as well as communicated stats to the Region of Peel

Assisted clients with the process of filing applications for subsidized housing, Canadian citizenship and travel documentsSupported clients employment goals through making resumesEngaged in phone calls with institutions such as Toronto and York Regional Housing, Service Canada, IRCC, and Rexdale Community Legal clinic to find information about client needs and applications Collaborated with student placement volunteers to organize, deliver materials, and promote the ESL, Citizenship, and Computer classesCoordinated with Rexdale Community Hub to deliver STEM Summer camp for youthBrainstormed with community members and written the Expression of Interest for the Safety Network Development grantUsed Microsoft Word and Excel to manage files such as the organization’s budget, expenses and community honorariums