I am responsible for ensuring Versantus' customers are happy and that projects are delivered on time and on budget.My responsibilities include:* Specifying and managing projects* Managing relationship with existing customers* Working closely with developers* Website configuration and site building* Testing and QA* Technical support* Training

As Product Manager for Publishing Technology’s pub2web and ingentaconnect products I was responsible for the roadmap ensuring the products continue to meet business needs, user needs and stay up to date with industry developments. I worked closely with our technical team to ensure the requirements are clearly understood and delivered. My responsibilities included: • Creation and maintenance of the product roadmap• Working with Business Analyst to capture requirements and create use cases• Working closely with development team following an agile methodology• Close collaboration with the Quality Assurance team during testing• Sign off on new functionality prior to go live• Creation of regular reports to share key metrics such as traffic figures with internal stakeholders• Understanding and ensuring compliance with industry standards such as COUNTER• Communication of the roadmap to internal stakeholders and publisher customers• Writing documentation and user guides for new features• Writing industry advice notes for our publisher customers on key topics such as Google indexing requirements and Shibboleth authentication.• Establishing and maintain strong relationships with third parties such as Google and LOCKSS• Investigating possible collaborations with new third parties• Representing Publishing Technology on a number of committees and working groups including KBART, PIEJ and COUNTER• Providing sales support for new business sales team during proposal creation and sales pitches• Attendance at industry events such as UKSG

As Client Manager I was responsible for managing a large portfolio of publisher customers including a number of Ingenta’s most prestigious customers. I worked closely with these publishers to understand their business and to provide a high level of customer satisfaction to ensure customer retention and to generate upsale revenue. Key Achievements:• Providing comprehensive training and support for new members of the team• Product managing the creation of new Virtual Publication functionality, including creation of wireframes and use cases• Instrumental in driving improvements to existing functionality e.g. full text XML processing, free trial set up and the DOI generator

As Account Manager/Team Lead I was responsible for maintaining and developing relationships with publisher customers. I advised publishers on all aspects of e-publishing, from production and subscriptions to linking agreements. I also managing a team of 3 Content Management staff responsible for delivering production services

As Content Manager I was responsible for processing data received from typesetters to produce full-text searchable online journals on the CatchWord website.