Rose Rocca Email and Phone Number

Process incoming customer ordersLiaising with clients and internal staff to achieve required outcomesProviding outstanding customer service by assisting customers with basic product queries, pricing, invoicing, credits, order numbers and any other customer inquiries.Produce customer invoicesDevelop customer relationshipsLiaise with territory managers, sales team and other customer service representatives to ensure customer service expectations are met and maintained.Scan processed work at the end of each daySort faxes and distribute in categoriesVerify back order reportsTraining of new staffDocument EDI work processesManage MCMS reportsAssist with creating new customers in the SALSA system and data entryData Administration

Deposit and withdraw cash and cash handlingAssist customers with enquiriesFinancial reportingProcessing and creating new accountsArrangement of cash orders from cash logisticsInvolvement in the making of key decisions in the processingReconciliationsDebt ManagementProcessing international money transfers Assisting with day to day balancing