- Liaison between suppliers, stakeholders, and Wittigs’ project team.- Support Account Executives and Project Managers to ensure projects implemented within scope and on time.- Present progress / status reports to the Account Executive throughout the life cycle of the project.- Research and process customer orders / Support order tracking, invoicing and price quoting to customers. - Work closely with customers, suppliers, and sales reps regarding pricing and product… Show more - Liaison between suppliers, stakeholders, and Wittigs’ project team.- Support Account Executives and Project Managers to ensure projects implemented within scope and on time.- Present progress / status reports to the Account Executive throughout the life cycle of the project.- Research and process customer orders / Support order tracking, invoicing and price quoting to customers. - Work closely with customers, suppliers, and sales reps regarding pricing and product availability. - Resolve customer inquiries and customer-pricing discrepancies. - Act as a purchasing agent on direct shipments using Khameleon, supplier management features.- Use MS SharePoint to manage project schedules and collaborate with different teams. - Identify opportunities for business process improvement and initiate efforts to make improvements.- Subject Matter Expert for process re-engineering and business system innovation.- Document processes and procedures.- Create and administer user training. Show less

- Liaison between project stakeholders and the IT application development team.- Worked with Project Managers to plan, coordinate, and document the implementation of software. - Documented processes and procedures, test scripts, user manuals and training material.- Worked closely with Project Managers through full SDLC to ensure project was within scope and on time.- Elicited / gathered business requirements from end users and subject matter experts (SMEs).- Created Business… Show more - Liaison between project stakeholders and the IT application development team.- Worked with Project Managers to plan, coordinate, and document the implementation of software. - Documented processes and procedures, test scripts, user manuals and training material.- Worked closely with Project Managers through full SDLC to ensure project was within scope and on time.- Elicited / gathered business requirements from end users and subject matter experts (SMEs).- Created Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).- Supported development and testing teams by providing clarification of requirements during development and testing.- Worked with team to support data conversions, data integrity / scrubbing, and data mapping processes.- Used UML methodology and MS Visio to develop Use Cases, Process Flow and Activity diagrams.- Assisted the QA team in creating and reviewing the Test Plan and Test Cases.- Provided technical support, training, and guidance in support of the new system.- Generated and coordinated end user surveys to capture quality and usability feedback. Show less

- Liaison between project stakeholders and IT application development team.- Worked closely with project manager through full SDLC to ensure project in scope and on time.- Used MS Project to define and manage project schedule.- Provided training, and guidance in support of the new software application- Documented processes and procedures, created user manuals and training material.- Created Business Requirements Documents (BRD) and Functional Requirements Documents… Show more - Liaison between project stakeholders and IT application development team.- Worked closely with project manager through full SDLC to ensure project in scope and on time.- Used MS Project to define and manage project schedule.- Provided training, and guidance in support of the new software application- Documented processes and procedures, created user manuals and training material.- Created Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)- Worked with Project Managers to plan, coordinate, and document the implementation of software. - Presented progress / status reports to management throughout the duration of the project. - Elicited / gathered business requirements by conducting detailed interviews with business users.- Used UML methodology and MS Visio to develop Use Case, Process Flow and Activity diagrams.- Assisted the QA team in creating and validating the Test Plan and Test Cases.- Worked with team to support data conversions, data integrity / scrubbing, and data mapping processes.- Coordinated User Acceptance Testing and documented results.- Created a knowledge database and automated procedures to support agents in the field.- Generated and coordinated end user surveys to capture quality and usability feedback.- Maintained department website. Show less

Project Coordinator / Business Analyst- Liaison between project stakeholders and IT application development team.- Worked closely with project manager through full SDLC to ensure project in scope and on time.- Created Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)- Used MS Project to define and manage project schedule.- Provided training, and guidance in support of the new software application- Documented processes and procedures… Show more Project Coordinator / Business Analyst- Liaison between project stakeholders and IT application development team.- Worked closely with project manager through full SDLC to ensure project in scope and on time.- Created Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)- Used MS Project to define and manage project schedule.- Provided training, and guidance in support of the new software application- Documented processes and procedures, created user manuals and training material.- Identified opportunities for business process improvement and initiated efforts to make improvements.- Elicited / gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).- Performed Gap Analysis to identify deficiencies. - Used MS Visio to develop Use Case, process flow, and Activity diagrams.- Coordinated User Acceptance Testing and documented results.- Assisted the QA team in creating and reviewing Test Cases.- Set up test groups and test scripts to validate software configuration, data transfers, etc., and documented results. - Generated and coordinated end user surveys to capture quality and usability feedback. - Documenting business writings, including opportunity evaluations, statement of works, project scope, user manuals, training materials, etc.Project Coordinator / Anaheim Help Desk Manager- Planned, organized, and controlled the workflow for the desktop problem resolution process using the Remedy. - Reviewed and assigned a variety of work requests to the desktop technician team ranging from simple to very complex computer related, hardware and/or software issues. - Ensured trouble tickets were assigned, worked to a satisfactory completion, and resolved in a manner that was consistent to department goals for metrics. - Managed successful deployment / implementation of in-house, COTS and other software. Show less